Andrea Thornton
Milwaukee,WI
Summary
Motivated and compassionate professional with a strong foundation in case management and crisis intervention, eager to pivot into a full-time Crisis Specialist position. Demonstrated expertise in case management, client advocacy, and creative problem-solving. Track record of effectively assisting individuals in crises through exceptional communication and empathy, resulting in positive resolutions.
Overview
18
18
years of professional experience
Work History
Victim Witness Advocate, Domestic Violence Unit
Milwaukee County District Attorney Office
07.2024 - Current
- - Provided empathetic support to clients in distress, enhancing their ability to navigate challenging situations.
- - Accurately documented client interactions for precise record-keeping and follow-up.
- - Clarified legal rights to clients, ensuring informed decision-making in a legal context.
Ongoing Case Manager
Well Point Care Network
02.2023 - 03.2024
- - Participated in child welfare hearings to advocate for vulnerable children and families.
- - Managed a caseload of 30 clients, providing comprehensive support and guidance.
- - Assisted foster families in addressing the unique needs of foster children, promoting a stable environment.
Initial Assessment Specialist
Division Of Milwaukee Child Protective Services
04.2022 - 02.2023
- - Conducted assessments to evaluate situations and direct clients to appropriate services.
- - Facilitated access to necessary assistance by offering detailed application and location guidance.
- - Managed legal complexities related to child protection, including issues of abuse and discipline.
Correctional Officer
Milwaukee County House Of Correction
06.2021 - 01.2022
- - Collaborated with legal and social agencies to ensure seamless case management.
- - Maintained effective communication to resolve conflicts and achieve compliance.
- - Proposed innovative therapeutic solutions to improve inmate rehabilitation.
Security Officer
Froedtert Hospital
08.2019 - 05.2020
- - Maintained high standards of integrity and security in a fast-paced environment.
- - Supported clients effectively, adapting to challenging situations while maintaining safety.
Senior Lead Security Officer
American Security LLC
03.2018 - 08.2019
- - Engaged with employees and visitors to cultivate trust and rapport.
- - Responded to immediate concerns, ensuring the safety and well-being of all involved.
- - Managed and organized duties to align with security service objectives.
Correctional Officer
East Arkansas Regional Unit
10.2015 - 05.2016
- - Enforced boundaries and maintained order within residential settings.
- - Demonstrated an understanding of behaviors linked to various abuses to enhance security.
Transportation Specialist
United States Army Reserves
02.2007 - 02.2015
- - Delivered prompt support during emergencies, ensuring rapid response to crises.
- - Oversaw intelligence operations to improve mission effectiveness.
- - Secured sensitive data through advanced access control and storage methods.
Education
Master of Science - Social Work
Walden University
Minneapolis, MN05-2026
Master of Science - Human Services
Walden University
Minneapolis, MN11-2021
Bachelor of Science - Criminal Justice
Everest University
Orlando, FLSkills
- support
- Compassionate support
- Empathy display
- Safety planning
- Mental health awareness
- Self-care strategies
- De-escalation techniques
Timeline
Victim Witness Advocate, Domestic Violence Unit
Milwaukee County District Attorney Office
07.2024 - Current
Ongoing Case Manager
Well Point Care Network
02.2023 - 03.2024
Initial Assessment Specialist
Division Of Milwaukee Child Protective Services
04.2022 - 02.2023
Correctional Officer
Milwaukee County House Of Correction
06.2021 - 01.2022
Security Officer
Froedtert Hospital
08.2019 - 05.2020
Senior Lead Security Officer
American Security LLC
03.2018 - 08.2019
Correctional Officer
East Arkansas Regional Unit
10.2015 - 05.2016
Transportation Specialist
United States Army Reserves
02.2007 - 02.2015
Master of Science - Social Work
Walden University
Master of Science - Human Services
Walden University
Bachelor of Science - Criminal Justice
Everest University
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