Kaila Pearson
Winston-Salem,NC
Summary
Experienced administrative professional skilled in developing trauma-informed processes to enhance workflow efficiency and ensure organizational compliance. Led cross-departmental communication initiatives and training programs to optimize personnel performance. Holds a Master of Healthcare Administration with a focus on ethical leadership and healthcare regulations.
Overview
1
1
Language
12
12
years of professional experience
Work History
Victim/ Witness Assistant/ Assistant Domestic Violence Unit Supervisor
State of North Carolina- District Attorney's Office
Winston-Salem, USA
10.2021 - Current
- Developed trauma-informed processes for case preparation, victim communication, and courtroom support
- Engaged with the public to enhance communication and provide high-quality customer service.
- Collaborated with departments to create solutions that ensured compliance with regulations.
- Conducted training sessions for personnel on compliance materials and best practices.
- Developed and maintained compliance documentation and policy guidelines.
- Organized company events and employee activities to enhance team engagement.
Support Services Coordinator
Children's Home Society of NC
Raleigh, USA
05.2021 - 10.2021
- Managed sensitive client records and licensing processes for foster care and adoption programs, ensuring compliance, accuracy, and emotional sensitivity in work
- Coordinated organized systems and provided practical support to staff, enhancing operational effectiveness.
- Strengthened relationships with families, social workers, and community partners through clear communication
- Produced statistical reports to inform leadership and guide program planning.
- Maintained records of all communications with relevant government agencies.
Group Life Insurance Customer Service Representative
MetLife, INC.
Cary, USA
07.2019 - 04.2021
- Recognized for resolving complex customer concerns, contributing to high satisfaction scores
- Guided customers through billing procedures, processed payments, and assisted with payment option setup.
- Managed customer account changes using proprietary software, ensuring accuracy and compliance.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Supported successful execution of special projects and events to achieve team goals.
Inventory Control Lead/ Return Vendor Associate
Bed Bath and Beyond
Holly Springs, USA
08.2014 - 12.2019
- Managed vendor returns and tracked trends to ensure adherence to company procedures.
- Processed vendor returns per buying agreements, minimizing inventory discrepancies.
- Investigated return trends and communicated findings to management, influencing purchasing decisions.
- Trained staff on documentation, reporting, and operational protocols.
- Actively listen to customer complaints and suggestions and relay important information to the management team.
Education
Master of Science - Health Care Administration
Winston-Salem State University
Winston-Salem, NC12-2025
Bachelor of Arts - International Studies
University of NC Wilmington
Wilmington, NC05-2018
High School Diploma -
Holly Spring High School
Holly Springs, NC06-2013
Skills
- Case management
- Project coordination
- Training development
- Data gathering and reporting
- Cross-functional coordination
- Customer service
- Document design
- Salesforce
- Microsoft Office Suite proficiency
- Google Suite proficiency
- Spreadsheet Software
- Microsoft Teams
- Visual communication
- Employee development
- Outlook
Volunteer Experience
- Bridges to Hope, Winston-Salem, NC, Victim Liasion (6/2022 - 07/2024) Speak to domestic violence victims about the court procedures and give referrals to state-funded resources for counseling, compensation, and shelter.
- Reach After School Program YWCA, Wilmington, NC, Crew Member (09/2017 -06/2018), Assisted management at the Glow Middle School with mentoring girls ages 11-13 with fun and creative activities that promote positivity and strength., Mentored youth in leadership, resilience, and positive decision-making.
Languages
Spanish
Limited
Timeline
Victim/ Witness Assistant/ Assistant Domestic Violence Unit Supervisor
State of North Carolina- District Attorney's Office
10.2021 - Current
Support Services Coordinator
Children's Home Society of NC
05.2021 - 10.2021
Group Life Insurance Customer Service Representative
MetLife, INC.
07.2019 - 04.2021
Inventory Control Lead/ Return Vendor Associate
Bed Bath and Beyond
08.2014 - 12.2019
Master of Science - Health Care Administration
Winston-Salem State University
Bachelor of Arts - International Studies
University of NC Wilmington
High School Diploma -
Holly Spring High School