ANDREA TOLEDO
Seminole Hospitality — DCC
Tallahassee,FL
1
Language
3
years of professional experience
Floor Captain
- Coordinating daily floor operations, guest support, and service standards in fast-paced hospitality settings.
- Keeps teams aligned during busy periods, resolves guest concerns quickly, and maintains a clean, organized environment that supports smooth service.
Work History
Floor Captain
- Supervise daily floor operations while maintaining an organized, welcoming environment for guests.
- Assisted guests with questions and service needs, resolving concerns promptly to enhance guest satisfaction.
- Supported team members during busy periods, ensuring smooth operations and fostering positive guest experiences.
Barista
9 Months- Delivered friendly, efficient customer service in fast-paced environment, enhancing guest experience during high-volume interactions.
- Collaborated with team members to maintain efficient operations during high-volume periods.
- Maintained clean, organized, welcoming environment, contributing to positive atmosphere for customers.
Director
4 Months- Led a student creative team in developing and producing visual content for a student-led fashion publication.
- Coordinated team members and designers to execute projects, ensuring adherence to production deadlines.
- Contributed to content creation and visual direction, enhancing overall quality of magazine projects.
Team Member
4 Months- Facilitated customer orders and inquiries with friendly, attentive service to enhance overall dining experience.
- Collaborated with team members to ensure timely service during peak hours, contributing to customer satisfaction.
- Monitored inventory levels, restocking supplies to support uninterrupted service flow.
Shift Lead
11 Months- Addressed customer inquiries and resolved service issues, fostering a positive guest experience.
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Maintained cleanliness, organization, and service standards throughout each shift.
Education
Bachelor of Arts - Digital Communication and Media, Psychology, Film
- President's List, Fall 2025
- GPA: 3.83
High School Diploma
Skills
Customer service & member relations
Problem resolution
Team leadership & collaboration
Cash handling & POS systems
Organization & time management
Shift supervision
Staff scheduling
Opening & closing procedures
Inventory control
Training support
Languages
Spanish
Native or Bilingual
Timeline
Floor Captain
Seminole Hospitality — DCC
08.2026 - CurrentRead More
Director
Diverse World Fashion Magazine
01.2026 - 05.2026Read More
Barista
Starbucks
11.2025 - 08.2026Read More
Team Member
Fat Donkey
04.2024 - 08.2024Read More
Shift Lead
Lighthouse Cove
06.2023 - 05.2024Read More
Florida State University
Bachelor of Arts from Digital Communication and Media, Psychology, Film
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Edgewood Jr/Sr High School
High School Diploma
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