Andrea Torres
Los banos
Summary
Detail-oriented professional with over 15 years of experience in patient access and front desk operations. Proficient in managing insurance verification and maintaining HIPAA compliance, while delivering exceptional patient care and fostering efficient department communication.
Overview
20
20
years of professional experience
Work History
Patient Access Representative
Saint Agnes Hospital
Fresno, CA
05.2004 - 11.2019
- Facilitated patient registration processes to enhance access to healthcare services.
- Managed insurance verification and authorization for diverse patient populations.
- Coordinated appointments and referrals, ensuring efficient patient flow through departments.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Receptionist
Lithia Ford Of Fresno
Fresno, CA
01.2001 - 04.2004
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to facilitate streamlined service delivery.
- Utilized multi-line phone systems to handle incoming calls and direct inquiries effectively.
- Maintained accurate records of customer interactions and service requests in database systems.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Crisis Intervention Specialist
Marjorie Mason Center
Fresno, CA
01.2000 - 01.2001
- Provided crisis intervention support to individuals experiencing emotional distress and trauma.
- Developed and facilitated workshops on coping strategies and mental health awareness.
- Collaborated with community resources to create comprehensive support plans for clients.
- Trained new staff on crisis response protocols and best practices in client care.
- Conducted assessments to determine immediate needs and appropriate interventions for clients.
- Advocated for clients' rights and access to necessary services in high-pressure situations.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
Education
Criminology
Fresno City College
Fresno, CANo Degree - Volunteer
Duncan Polytechanical
Fresno, CA05-1999
High School Diploma -
McLane High School
Fresno, CA05-1999
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
Timeline
Patient Access Representative
Saint Agnes Hospital
05.2004 - 11.2019
Receptionist
Lithia Ford Of Fresno
01.2001 - 04.2004
Crisis Intervention Specialist
Marjorie Mason Center
01.2000 - 01.2001
Criminology
Fresno City College
No Degree - Volunteer
Duncan Polytechanical
High School Diploma -
McLane High School