Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Torres

3814 Sw 170 Ave ,Fl

Summary

Dynamic customer service professional with a proven track record at Royal Caribbean International, excelling in customer satisfaction and proactive communication. Known for reliability and maintaining composure under pressure, I effectively resolved inquiries and enhanced guest experiences, ensuring seamless reservations and memorable interactions. Committed to delivering exceptional service in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Bank Teller

Berkshire Bank
Willimantic
08.2025 - 12.2025
  • Processed customer transactions accurately and efficiently, maintaining high levels of service quality.
  • Assisted customers with account inquiries, providing clear and timely information regarding products and services.
  • Balanced cash drawer daily, ensuring compliance with bank policies and minimizing discrepancies.
  • Collaborated with team members to enhance workflow efficiency and improve customer experience during peak hours.

Customer Service Cashier

Mackeys
Willimantic, CT
09.2024 - 06.2025
  • Processed customer transactions accurately and efficiently using cash register systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained organized checkout area, ensuring cleanliness and stock availability.
  • Collaborated with team members to manage peak service times effectively.

Customer Service Representative

Royal Caribbean International
Miramar, FL
2014 - 09.2022
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in navigating booking systems to facilitate seamless reservations for guests.
  • Collaborated with team members to enhance guest experiences through proactive communication.
  • Maintained knowledge of cruise itineraries and onboard services to provide accurate information.

Education

High School Diploma -

Everglades High School
Miramar, FL
06.2009

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Languages

Spanish
Native or Bilingual

Timeline

Bank Teller

Berkshire Bank
08.2025 - 12.2025

Customer Service Cashier

Mackeys
09.2024 - 06.2025

Customer Service Representative

Royal Caribbean International
2014 - 09.2022

High School Diploma -

Everglades High School