Andrea Torres
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
U.S Licensing Evaluator
State of California Board of Nursing
11.2022 - Current
- Conduct thorough reviews of nursing licensure applications to ensure completeness and compliance with state regulations.
- Communicate with applicants and regulatory agencies to gather necessary information for application evaluation.
- Utilize electronic or mailed in college transcripts to verify credentials and education of nursing applicants.
- Sole staff member responsible for reviewing Blue File applications for licensure from out of state nurses, or exam applicants with disclosed criminal or disciplinary history. Independently evaluate supporting documentation such as court records and self statements to determine enforcement review needs.
- Log cases for Enforcement Unit review, hold pending fingerprint results, and finalize applicants approval upon clearance.
Program Technician II
State of California - Consumer Information Center
09.2021 - 11.2022
- Serve as the call center’s first point of contact to consumers and licensees, intake/screen calls to determine appropriate level of assistance.
- Assist callers with their application or payment questions, referring their concerns to the appropriate agency.
- Maintain a working knowledge of Department of Consumer Affairs Boards, Bureaus, Programs, and Divisions by maintaining a familiarity with the CIC Wiki directory and DCA web sites.
Eligibility Technician
Community Resource Project
07.2011 - 11.2022
- Evaluated applicant eligibility through documentation analysis for income and household composition; processed and approved utility assistance payments to vendors ensuring service continuity.
- Guided individuals in completing application forms and compiling necessary documentation for eligibility review.
- Provided excellent customer service by answering inquiries related to eligibility criteria and guiding clients through the application process.
Education
High School Diploma -
Natomas High School
Associate of Science - Social Sciences
American River College
Sacramento, CA05-2028
Skills
- Communication skills
- Adaptability
- Attention to detail
- Problem solving
- Self-management
- Analytical reasoning
Timeline
U.S Licensing Evaluator
State of California Board of Nursing
11.2022 - Current
Program Technician II
State of California - Consumer Information Center
09.2021 - 11.2022
Eligibility Technician
Community Resource Project
07.2011 - 11.2022
High School Diploma -
Natomas High School
Associate of Science - Social Sciences
American River College