Andrea Trujillo
Albuquerque,NM
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lowe's
Albuquerque, NM
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Shift Manager
Rusty Taco
Albuquerque, NM, NM
02.2022 - 11.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Nursing
University of New Mexico
05.2027
High School Diploma -
Volcano Vista High School
05.2023
Skills
- Payment Processing
- Opening and Closing Procedures
- Verbal and Written Communication
- Accurate Money Handling
- Job Assignments
- Staff Training and Onboarding
- Cash Drawer Balancing
- Energetic and Enthusiastic
- Guest Satisfaction
- Food Safety and Sanitation
- Team Member Motivation
Languages
American Sign Language
Limited Working
Timeline
Sales Associate
Lowe's
11.2023 - Current
Shift Manager
Rusty Taco
02.2022 - 11.2023
Nursing
University of New Mexico
High School Diploma -
Volcano Vista High School