Andrea Ulecka
Emmaus,PA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Automotive Service Manager
Walmart
Allentown, Pennsylvania
09.2020 - 11.2024
- Implemented new methods to increase efficiency in the service department.
- Organized special events to promote the company's automotive services.
- Assisted in resolving warranty claims between customers and manufacturers.
- Coordinated daily operations to maintain compliance with annual budget goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented processes to improve customer satisfaction and retention.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Analyzed business performance data and forecasted business results for upper management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Scheduled preventive maintenance services for customers according to manufacturer's recommendations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
- Hired and trained team to maintain and repair vehicles.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Scheduled preventive maintenance services according to manufacturer's recommendations.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Hired, trained, and supervised a team of automotive service technicians.
Assistant Store Manager
Speedway
Emmaus , Pennsylvania
03.2017 - 09.2020
- Answered customer questions and addressed problems and complaints in person and via phone.
- Structured HR consulting services to support clients during organizational developments and changes.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Landscaper
Hurshs Landscaping
Emmaus , Pennsylvania
03.2015 - 09.2020
- Winterized irrigation systems and restarted systems in spring.
- Set support stakes and attached wires from planted trees.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
- Decorated gardens, paths and beds with stones or plants.
- Shoveled snow and spread salt on walkways and parking lots.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Raked, mulched and composted leaves.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
- Laid sod on prepared surfaces for a finished look of the landscape design.
Education
GED -
Emmaus High School
Emmaus , PennsylvaniaSkills
- Preventative maintenance
- Environmental awareness
- Labor estimating
- Service department operations
Timeline
Automotive Service Manager
Walmart
09.2020 - 11.2024
Assistant Store Manager
Speedway
03.2017 - 09.2020
Landscaper
Hurshs Landscaping
03.2015 - 09.2020
GED -
Emmaus High School