Derek Becker
Sanford,NC
Summary
Dynamic Automotive Service Manager with a proven track record at Tru Tec Auto & Alignment, excelling in operations management and customer satisfaction. Vendor negotiation, Processed invoices from suppliers at the end of each month to make sure all credits and returns were credited to our account. I implemented process improvements that significantly enhanced service turnaround time, fostering strong relationships with both staff and customers.
Overview
15
15
years of professional experience
Work History
Automotive Service Manager
Tru Tec Auto & Alignment
Margate, FL
02.2014 - 10.2025
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on automotive repair techniques and customer service best practices.
- Implemented process improvements that enhanced service turnaround time and customer satisfaction.
- Oversaw inventory management, ensuring optimal stock levels of automotive parts and tools.
- Collaborated with vendors to negotiate pricing and maintain quality standards for parts procurement.
Server/Bartender
Carrabba’s Italian Grill
Coral Springs, FL
05.2010 - 12.2013
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while maintaining attention to detail.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu knowledge and service standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Education
High School Diploma - Various
Coconut Creek High School
Coconut Creek, FLSkills
Service writing
Customer satisfaction
Automotive diagnostics
Parts ordering
Vendor negotiation
Employee evaluation
Labor estimating
Preventative maintenance
State and local regulations
Relationship building
Operations management
Pricing strategy
Timeline
Automotive Service Manager
Tru Tec Auto & Alignment
02.2014 - 10.2025
Server/Bartender
Carrabba’s Italian Grill
05.2010 - 12.2013
High School Diploma - Various
Coconut Creek High School