Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Andrea Uruchima

Hampton Bays,NY

Summary

Customer service professional skilled in resolving inquiries, managing complaints, and facilitating returns. Demonstrated ability to build trust and foster positive customer experiences through effective communication and teamwork. Experienced in supporting diverse needs with a focus on reliability and patience. Committed to enhancing service quality within a collaborative team environment.

Overview

2
2
Languages
5
5
years of professional experience

Work History

Customer Service Representative

Stop & Shop
Hampton Bays, New York
01.2025 - Current
  • Resolved customer inquiries efficiently, delivering accurate information and effective solutions to enhance customer experience.
  • Guided customers through product selections, enhancing overall shopping experience.
  • Responded to customer complaints promptly, ensuring resolution and reinforcing commitment to customer care.
  • Facilitated smooth returns and exchanges, maintaining customer satisfaction and adherence to company policies.
  • Collaborated with team members to streamline processes and improve service quality.
  • Scanned groceries efficiently at checkout, ensuring quick service for customers.

Babysitter

Babysitters
Hampton Bays, New York
01.2022 - 03.2025
  • Created balanced meals tailored to children's dietary needs and preferences.
  • Facilitated open communication with parents about children's activities and progress to foster trust and collaboration.
  • Designed and implemented creative games and exercises to boost children's cognitive and social skills development.
  • Monitored and coordinated children's schedules to provide consistent routines and promote stability.
  • Organized playtime, crafts, and learning activities for varied age groups.
  • Observed children's behavior to provide appropriate guidance. and corrected actions using calm, clear guidance.
  • Maintained clean play areas, toys, and childcare supplies.

Education

High School Diploma -

Southampton High School
Long Island City, NY
06-2024

Some College (No Degree) - Health Care Studies

Suffolk County Community College
Riverhead, NY
11-2026

Skills

  • Customer service
  • Customer relationship management
  • Conflict resolution
  • Process optimization
  • Quality control
  • Strong teamwork
  • Team collaboration
  • Problem-solving techniques
  • Clear communication
  • Bilingual
  • Positive and professional
  • Empathy and patience

Languages

English
Full Professional
Spanish
Native/ Bilingual

Affiliations

  • Southampton Animal Shelter Foundation

Timeline

Customer Service Representative

Stop & Shop
01.2025 - Current

Babysitter

Babysitters
01.2022 - 03.2025

High School Diploma -

Southampton High School

Some College (No Degree) - Health Care Studies

Suffolk County Community College
Andrea Uruchima