Andrea Valenuela Saenz
Carmichael,CA
Summary
English (Fluent)
Spanish (Fluent)
Overview
4
4
years of professional experience
Work History
Cashier Team Leader
El Forastero
02.2023 - Current
- Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
- Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
Caregiver
Sunrise Senior Living
06.2023 - 11.2023
- Enhanced residents comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted residents with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
Member Services Team Lead
Planet Fitness
02.2021 - 02.2023
- Enhanced customer satisfaction by effectively addressing and resolving member issues.
- Streamlined team workflow by developing and implementing efficient processes for task management.
- Developed training materials to ensure consistent onboarding and professional development of new team members.
- Collaborated with cross-functional teams to improve overall member experience.
Receptionist
Bride To Be Couture
02.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Boosted sales by effectively showcasing and marketing the latest bridal trends and accessories.
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
Education
High School Diploma -
Antelope High School
Antelope, CANo Degree - Criminal Justice
Sacramento State University
Sacramento, CACertificate - Esthectician
Cosmo Beauty Acadamey
Sacramento, CASkills
- Upselling Techniques
- Sales Promotion
- Customer Complaint Handling
- Data Analysis
- Time Management
- Fast learner
Timeline
Caregiver
Sunrise Senior Living
06.2023 - 11.2023
Cashier Team Leader
El Forastero
02.2023 - Current
Member Services Team Lead
Planet Fitness
02.2021 - 02.2023
Receptionist
Bride To Be Couture
02.2020 - 03.2021
High School Diploma -
Antelope High School
No Degree - Criminal Justice
Sacramento State University
Certificate - Esthectician
Cosmo Beauty Acadamey