Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Valenzuela

Fort Worth

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Overview

5
5
years of professional experience

Work History

Shift Manager

Dunkin' Brands
11.2024 - Current
  • Supervised daily operations to ensure adherence to company policies and safety standards.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented process improvements that enhanced efficiency in workflow management.
  • Monitored inventory levels, coordinating with suppliers for timely replenishment.
  • Resolved customer inquiries and complaints, ensuring high satisfaction rates.
  • Collaborated with management to develop schedules aligned with business needs and staffing requirements.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.

Telemarketer

Allstate Corp
10.2022 - 09.2024
  • Conducted outbound calls to generate leads and engage potential clients.
  • Utilized CRM software to manage customer interactions and track sales progress.
  • Adapted communication strategies to meet diverse client needs and preferences.
  • Collaborated with team members to refine pitch techniques and improve conversion rates.
  • Documented call outcomes accurately for reporting and performance evaluation purposes.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

Crew Leader

Sonic
05.2022 - 10.2022
  • Supervised crew members to ensure adherence to operational standards and customer service excellence.
  • Trained new team members on menu items, safety protocols, and efficient service techniques.
  • Coordinated shift schedules to optimize staff coverage during peak hours and enhance productivity.
  • Monitored food preparation processes to maintain quality control and compliance with health regulations.
  • Assisted in resolving customer complaints promptly, improving overall satisfaction ratings.
  • Developed strategies to improve drive-thru efficiency, resulting in faster service times during busy periods.

Crew Trainer

Chipotle Grill
01.2022 - 05.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Facilitated staff meetings to communicate updates on policies and procedures promptly.
  • Monitored crew performance, providing feedback to enhance service quality and team efficiency.
  • Set positive example for team members by providing high-quality, efficient service.

Crew Trainer

McDonald's
01.2021 - 09.2021
  • Trained new crew members on operational procedures and customer service standards.
  • Assisted in maintaining cleanliness and organization of workstations for efficient service delivery.
  • Demonstrated safe food handling practices to ensure compliance with health regulations.
  • Supported management in implementing promotional activities and product launches effectively.
  • Resolved customer concerns swiftly, ensuring satisfaction and loyalty through effective communication skills.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.

Education

Brewer High School
Fort Worth, TX

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Sales support
  • Email and telephone etiquette
  • Inbound and outbound calls
  • Data entry
  • Complaint resolution
  • Lead generation
  • MS office
  • Team leadership and supervision

Timeline

Shift Manager

Dunkin' Brands
11.2024 - Current

Telemarketer

Allstate Corp
10.2022 - 09.2024

Crew Leader

Sonic
05.2022 - 10.2022

Crew Trainer

Chipotle Grill
01.2022 - 05.2022

Crew Trainer

McDonald's
01.2021 - 09.2021

Brewer High School

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