Andrea Velasquez
Grand Prairie,United States
Summary
Detail-oriented Billing and Posting applicant with strong understanding of bookkeeping principles and customer service specialties. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. Efficient billing professional with 5 years of experience. Productive and diligent with passion for resolving discrepancies through attention detail and organized problem-solving. Passionate about perpetuating company values through work ethic and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Claims Aging Specialist
Mb2dental
Irving, TX
05.2023 - Current
- Interpreted clients' needs and introduced services to fit specific requirements and necessity.
- Listened and coordinated to client requests and forwarded necessary information to superiors to better fit patient needs and financial recoupment.
- Attended training programs to deepen professional skillset and assisted in training fellow Medicaid associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Developed and implemented systems to track client feedback and satisfaction.
- Built and managed relationships with key clients and partners to drive growth.
- Gathered, organized and input patient information into digital databases and organized EOB with in Dentrix, InsideDesk, Issuetrak, Excel, eCentral, Monday, Cerebro, Splash-top, Passportal and JP Morgan.
Dental Billing Specialist
Access Dental
Irving, TX
05.2022 - Current
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with insurance carries to resolve disputes.
- Kept vendor files accurate and up-to-date to expedite payments posted.
- Utilized various software programs to post office payments.
- Produced and mailed daily claim statements to insurance carriers and assisted with related requests for information and clarification.
- Entered payment payable and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of insurance and patient out of pocket payments.
Dental Billing Specialist
Pacific Dental Services
Irving, TX
10.2020 - 03.2022
- Responded to office concerns and questions on daily basis.
- Produced and mailed daily claims to insurance carriers and assisted with related requests for information and clarification.
- Provided supporting information for treatment to the insurance to support medical necessity.
- Generated monthly billing and posting reports for management review.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
Eye Technician
Infocus Vision
Fort Worth, TX
05.2018 - 05.2020
- Collaborated with patients to resolve eye care concerns regarding vision.
- Handled eye vision exams and assisted in minor out of office eye procedures.
Call Representative
Molina Healthcare
Irving, TX
10.2017 - 05.2018
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX08-2015
Associate of Business Administration - Business Administration
Mountain View College
Dallas, TX01-2017
Skills
- General accounting
- Financial report creation
- Accounting systems and controls
- Sheet balancing
- Bulk filing
- Billing statement review
- Regulatory filings
- Customer service support
- Quality Assurance Management
- Collections duties
Timeline
Claims Aging Specialist
Mb2dental
05.2023 - Current
Dental Billing Specialist
Access Dental
05.2022 - Current
Dental Billing Specialist
Pacific Dental Services
10.2020 - 03.2022
Eye Technician
Infocus Vision
05.2018 - 05.2020
Call Representative
Molina Healthcare
10.2017 - 05.2018
High School Diploma -
South Grand Prairie High School
Associate of Business Administration - Business Administration
Mountain View College