Andrea Villanueva
Abbey Commercial Flooring
Manassas,VA
1
Language
9
years of professional experience
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Administrative Assistant
3 Months- Prepared detailed submittals for multiple projects.
- Collected product data/LEED, care & maintenance, and manufacturer warranties for submission of closeout document of every Project.
- Managed monthly, quarterly, and annual company events.
- Processed new subcontractor applications.
- Obtained proper certificate of insurance for Abbey and submitted it to the client to assist with developing project plans and client deliverables.
Functional Analyst
1 Year- Developed and maintained dashboard and visualization products for stakeholders within the Navy Bureau of Medicine and Surgery (BUMED) using Excel.
- Identified potential risks or issues with business processes and developed an in-depth risk assessment report based on findings.
- Cultivated relationships with team members, clients, and stakeholders through face-to-face interactions to enhance communication and collaboration.
- Provided support to the consultant team to identify business needs and requirements of clients.
- Supported the development and implementation of healthcare solutions, including process improvement, technology adoption, and change management.
- Gathered and analyzed information to inform project plans and deliverables for clients.
- Cultivated relationships with team members, clients, and stakeholders with face-to-face interaction to maintain efficient communication and collaboration.
- Supported development and implementation of healthcare solutions, focusing on process improvement, technology adoption, and change management initiatives.
Business Analyst
5 Months- Attained certifications, including Scrum fundamentals and completed structured training program, to enhance project delivery skills.
- Gained proficiency in Agile methodologies and best practices to facilitate effective team collaboration.
- Analyzed and provided feedback on existing and new faults to the applications’ functionality.
- Analyzed application functionality, identifying faults and providing actionable feedback for improvement.
Software Analyst/Technical Support Specialist
1 Year 3 Months- Developed customized educational curriculums, training materials, and course content for software applications and support tools.
- Manually tested different components of the software using a testing plan that was assigned by the release managers.
- Compiled trip reports detailing travel activities and observations. and ad hoc reports for clients as requested.
- Performed test procedures to verify software functionality and reliability., reported discrepancies, and worked with databases and rational software.
- Worked with an offshore team and assisted offshore clients.
- Collaborated with an offshore team to facilitate project completion and communication. and assisted offshore clients.
- Hosted assessment meetings to establish positive working relationships with stakeholders and identify goals and expectations through attentive facilitation and direction of conversations.
Customer Care Representative/Help Desk
1 Year 11 Months- Documented problem descriptions, diagnosis, and resolutions in call-tracking software to enhance support efficiency.
- Researched and resolved software-related inquiries via telephone and email, improving customer satisfaction.
- Modified and manipulated queries on Toad Oracle to assist clients' needs.
- Troubleshot technical applications and client/server issues for end-user accounts, ensuring seamless operation.
Education
Bachelor of Science - Information Systems and Operations Management
Skills
Document Formatting
Data Management
MS Visio
Office 365 Proplus
Database Reporting
SharePoint Online
O365 Groups
MS Project
HTML
User Account Management
O365 identity management
Administrative Support
Record Management
LANGUAGES
Spanish – Fluent
SKILLS & EXPERTISE
- Security Assessments
- System Accreditations
- Document Review & Generation
- Network & Security
- Capability Assessments
- Solution Sustainability
- Meeting Hosting
- Team Collaboration
- Client Engagement
Timeline
Administrative Assistant
Abbey Commercial Flooring
05.2026 - 08.2026Read More
Functional Analyst
ReefPoint Group (RPG)
06.2023 - 06.2024Read More
Business Analyst
ValueMomentum
07.2022 - 12.2022Read More
Software Analyst/Technical Support Specialist
AEM Corporation
01.2020 - 04.2021Read More
Customer Care Representative/Help Desk
Unison Global
09.2017 - 08.2019Read More
George Mason University
Bachelor of Science from Information Systems and Operations Management
Read More