Ashtyn Hachenberger
Hudson,CO
Summary
Detail-oriented Administrative Assistant with four years of experience in schedule coordination, auditing emails, and data entry. Expertise in Microsoft Office and customer inquiry management drives operational efficiency. Strong time management and communication skills foster collaboration within teams and enhance customer satisfaction through effective problem-solving.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Pye Barker Fire & Safety
Denver, Colorado
06.2022 - 07.2026
- Handling incoming calls and directing callers to appropriate department or employee.
- Assisting with customer requests and answering questions to improve satisfaction.
- Identifying needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to enhance customer satisfaction.
- Updating contact lists regularly when changes occur in customer status or contact information.
- Completing day-to-day duties accurately and efficiently.
- Communicating effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Distributing email reminders for scheduled fire safety inspections upon customer request.
- Ensured team members were aware of shifts and changes to maintain workflow.
- Scheduling fire safety inspections to ensure compliance with regulations.
- Rescheduling fire safety inspections to ensure compliance with regulations.
- Reaching out to customers via telephone and/or emails to schedule fire safety inspections.
- Submitting backflow prevention testing reports within cross connections, guaranteeing adherence to local, state, and federal regulations.
- Entering data into spreadsheets using Microsoft Excel or other similar programs.
- Utilizing MicroSoft Office and Excel to analyze data and create spreadsheets.
- Entering data into computer systems accurately and quickly.
- Typing and formatting documents for customers, ensuring clarity and professionalism.
- Composing deficiency letters for customers, maintaining a high standard of clarity and professionalism.
- Verifying proper font size, alignment and styles on various forms of documents.
- Organizing files according to established procedures for easy retrieval. according to established procedures.
- Proofreading material for accuracy in spelling, grammar and punctuation.
- Responded to telephone inquiries with professionalism and clarity to assist customers.
- Reviewing files and other documents to obtain information to respond to requests.
- Operating a variety of office machines such as computers, copiers, and scanners.
- Typing finished documents from rough drafts and dictation.
- Overseeing (Auditing) team emails to ensure tasks are being accomplished in a timely manner.
MAC Make Up Artist
Ulta Salon and Cosmetics
Brighton, Colorado
12.2020 - 05.2022
- Maintained sales goal of $2,100 per week.
- Recommended specific hair and beauty products to meet individual customer needs.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Maintained cleanliness of counters and workspaces to ensure a tidy environment.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Engaged customers in friendly conversation to create a welcoming atmosphere.
- Kept counters and workspaces clean and neat.
- Opened new product boxes and stocked items in displays.
Beauty Advisor
Ulta Beauty Inc.
Brighton, Colorado
02.2018 - 12.2020
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Processed payments, entering sales in register for prompt customer service.
- Managed efficient cash register operations.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained counter and display areas for cleanliness and organization.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Processed refunds for returned items to ensure customer satisfaction, processed exchanges and offered store credit to achieve customer satisfaction.
Education
High School Diploma -
Horizon High School
Thornton, CO05-2017
Skills
- Data entry
- Microsoft Excel
- Spreadsheet management
- Document formatting
- Email management
- Scheduling coordination
- Document preparation
- Customer communication
- Team collaboration
- Customer service
- Attention to detail
- Time management
- Active listening
- Problem solving
- Typing proficiency
- Google Drive
- Microsoft Word
- Microsoft Outlook
- Web Browser Software
- Internet research
- Spreadsheets
- Directing Callers
- Scheduling
- Retail experience
- Administrative support
- Office administration
- Professional demeanor
- Web browser skills
- Creative Solutions
- Process improvement
- Positive Attitude
- Gmail
- Auditing
- Researching
Timeline
Administrative Assistant
Pye Barker Fire & Safety
06.2022 - 07.2026
MAC Make Up Artist
Ulta Salon and Cosmetics
12.2020 - 05.2022
Beauty Advisor
Ulta Beauty Inc.
02.2018 - 12.2020
High School Diploma -
Horizon High School