Andrea Von Ende
Badger,MN
Summary
Accomplished Front End Manager and HR Head at Super One Foods, adept in operations management and team building. Enhanced onboarding, leading to increased retention rates by implementing effective training programs. Excelled in financial reporting and compliance enforcement, ensuring accuracy and minimizing discrepancies. Demonstrated exceptional administrative and listening skills, fostering a culture of continuous improvement and excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Front End Manager and Head of Hr
Super One Foods
Roseau, MN
11.2019 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 11 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Evaluated employee performance and made recommendations for improvements.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
Assistant Manager
Holiday
04.2016 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Front End Supervisor and Head of Hr
Shokpo
Roseau, MN
07.2014 - 04.2016
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Home Health Aide
Lifecare Medical Center
Roseau, MN
04.2008 - 07.2014
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Education
N/A - General Studies
University of Minnesota Crookston
Crookston, MNN/A - Forensic Nursing
Northwest Technical College
Bemidji, MNSkills
- Administrative skills
- Performance optimization
- Operations management
- Workflow optimization
- Web accessibility
- Business administration
- Listening skills
- Training and mentoring
- Cash register operation
- Documentation
- Administrative support
- Conflict management
- Financial reporting
- Effective planning
- Compliance enforcement
Timeline
Front End Manager and Head of Hr
Super One Foods
11.2019 - Current
Assistant Manager
Holiday
04.2016 - 11.2019
Front End Supervisor and Head of Hr
Shokpo
07.2014 - 04.2016
Home Health Aide
Lifecare Medical Center
04.2008 - 07.2014
N/A - General Studies
University of Minnesota Crookston
N/A - Forensic Nursing
Northwest Technical College