Open To Work
Regina L. Dietrick
Salt Lake City,UT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
36
36
years of professional experience
Work History
HR/Customer Service Front End Manager
Smith’s Food and Drug/Kroger
01.2024 - Current
- Cashier
- Self-Checkout
- Human Resource Manager
- Order supplies for departments
- Customer service
- Vendor liaison
- Hiring Manager
- Interview applicant
Asset Protection Specialist
Smith's Food & Drug Stores
Salt Lake City, Utah
01.2024 - Current
- Conducted regular surveillance to identify suspicious activities and prevent theft.
- Collaborated with store management to develop security protocols and procedures.
- Reviewed video footage to investigate incidents and support enforcement actions.
- Engaged with customers to promote a safe shopping environment and deter theft.
- Assisted law enforcement with investigations related to theft or fraud incidents.
- Implemented awareness programs to educate employees about asset protection strategies.
- Monitored surveillance cameras, identified suspicious activities and reported incidents to management.
- Investigated shoplifting incidents by reviewing video footage, interviewing witnesses and apprehending suspects when necessary.
- Developed strategies for minimizing losses due to theft or vandalism of merchandise within the store environment.
Correction Officer
State of Utah
01.2014 - Current
- Have served as an OMC while working DPO housing
- MRT instructor
- Parenting class instructor
- Correctional Officer - current various areas of the Utah State Prison and AP&P, ACTC.
Control Point Operator
State Of Utah
Salt Lake City, Utah
09.2024 - 04.2025
- Ensured compliance with security policies, procedures and standards.
- Reported any suspicious activity to security personnel immediately.
- Developed standard operating procedures for security protocols.
- Complied with security policies and kept information confidential.
- Conducted security checks over a specified area.
- Ensured both incarcerated persons and Officers were safe, and alerted staff when there was an issue.
Corrections/Acct Tech III
State of Utah
01.2001 - 01.2014
- Inmate Payroll Manager
- Completed and monitored monthly payroll for over 700 inmates
- Supervise/training inmate payroll clerks regarding payroll functions
- Processing payroll, preparing state and federal quarterly reports, and tax returns
- Conduct internal audits within UCI shops
- Maintain WCF yearly contract/account
- Daily Deposits cash/check
Office Tech II
State of Utah
01.1997 - 01.2001
- Maintained/Issued automobiles to many state agencies
- Worked on the Gas Card renovation for all State Agencies
Branch Manager
Snappy Car Rental
01.1994 - 01.1996
- General Manager for the only Utah location.
- Trained employees
- Kept all financial books
- Sales calls to insurance agencies and body shops.
Parts Driver/Secretary
Ken Garff
01.1992 - 01.1994
- Delivered and picked up auto parts from various companies.
- Stocked auto parts.
- Promoted to Secretary
Parts Driver
Bradshaw Auto Parts
01.1990 - 01.1991
- Part-time job while finishing High School/ parts driver
Education
CPR/First Aid/Food Handlers certificate, Serve Safe certificate, ISO Internal Auditor, MRT Certification/Instructor, Motivational Interviewing I, Motivational Interviewing II, Parenting Class instructor
Department of Corrections
Draper, UT01-2021
Criminal Justice course -
Weber State University
SLC, UT01-2001
High School Diploma -
Bremerton High
Bremerton, WA01-1991
Skills
- Customer service
- Employee training
- Team building
- Payroll administration
- Retail operations
- Loss prevention strategies
- Human resources management
- Effective communication
- Attention to detail
- Problem solving
- Surveillance monitoring
- Security protocol development
- Risk assessments
- Negotiation
- Credit returns processing
- Administrative skills
- Workflow optimization
- Fraud prevention
- Conflict management
- Staff supervision
- Accident response
- Listening skills
- Employee supervision
- Client communication
- Cash register operation
- Financial reporting
- Contract management
- Cash handling
- Administrative support
- Conflict resolution
Certificates Commendations
- Employee of the Qtr, 01/01/13, UCI
- ISO Internal Auditor Certification
- CPR/First AID, Continuous
- Serve Safe Food Certification
- Certificate of Commendation, UDC Discipline Committee
- Certificate of Commendation, DPO
- UPM – Positive feedback from multiple supervisors
- Certificate Of Commendation
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Control Point Operator
State Of Utah
09.2024 - 04.2025
HR/Customer Service Front End Manager
Smith’s Food and Drug/Kroger
01.2024 - Current
Asset Protection Specialist
Smith's Food & Drug Stores
01.2024 - Current
Correction Officer
State of Utah
01.2014 - Current
Corrections/Acct Tech III
State of Utah
01.2001 - 01.2014
Office Tech II
State of Utah
01.1997 - 01.2001
Branch Manager
Snappy Car Rental
01.1994 - 01.1996
Parts Driver/Secretary
Ken Garff
01.1992 - 01.1994
Parts Driver
Bradshaw Auto Parts
01.1990 - 01.1991
CPR/First Aid/Food Handlers certificate, Serve Safe certificate, ISO Internal Auditor, MRT Certification/Instructor, Motivational Interviewing I, Motivational Interviewing II, Parenting Class instructor
Department of Corrections
Criminal Justice course -
Weber State University
High School Diploma -
Bremerton High