Andrea Weilbacher
6153 NE. Village Ln Kansas City ,MO
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Versatile team member offering over Number years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
11
11
years of professional experience
Work History
Digital Shopper
Walmart
Gladstone, MO
06.2024 - 05.2025
- Processed customer orders efficiently, ensuring timely fulfillment and accuracy.
- Responded to customer inquiries regarding product availability and delivery options.
- Trained new team members on operational procedures and online shopping tools.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Participated in team meetings and staff training sessions.
Warehouse Order Picker
CVS Distribution Center
Kansas City, MO
04.2023 - 01.2024
- Conducted quality checks on outgoing shipments to guarantee product integrity and customer satisfaction.
- Assisted in training new staff on proper picking techniques and equipment usage.
- Utilized warehouse management system for tracking inventory levels and order status.
- Picked and packed orders accurately, ensuring timely delivery to distribution points.
- Followed safety protocols to minimize workplace hazards and ensure compliance with regulations.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
- Assisted with training new hires on warehouse policies, safety protocols, and best practices for order picking tasks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Picked and packed order items.
Department Manager
Walmart
Kansas City, MO
03.2014 - 10.2021
- Operated pallet jacks and forklifts to efficiently locate and transport merchandise.
- Maintained inventory accuracy through regular cycle counts and stock checks.
- Collaborated with team members to optimize workflow and improve order processing speed.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on best practices for inventory management.
- Collaborated with cross-functional teams to align departmental goals with corporate strategy.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
North Kansas City High School
Kansas City, MOSkills
- Order fulfillment
- E-commerce strategy
Timeline
Digital Shopper
Walmart
06.2024 - 05.2025
Warehouse Order Picker
CVS Distribution Center
04.2023 - 01.2024
Department Manager
Walmart
03.2014 - 10.2021
High School Diploma -
North Kansas City High School