Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Williams

Clermont

Summary

Dynamic Pharmacy Technician with extensive experience at UnitedHealth Group/OptumRX, excelling in workflow optimization and customer service. Proven ability to resolve complex issues while ensuring confidentiality and compliance with HIPAA. Skilled in prescription filling and insurance verification, enhancing operational efficiency and patient satisfaction in a fast-paced environment.

Overview

16
16
years of professional experience

Work History

Pharmacy Technician

UnitedHealth Group/OptumRX
09.2009 - Current
  • Answer incoming phone calls and addressed questions from customers and healthcare providers.
  • Answer incoming provider chats.
  • Enhanced pharmacy workflow by assisting other departments with prior authorizations and information for medical billing reviews.
  • Calculated dosage, filled prescriptions, price checks and filled orders for mail service. Also worked on Medicare B team for 5 plus years before coming to Specialty pharmacy.

Education

High School Diploma -

William Christman High
Independence, MO
05-1986

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Prescription filling
  • Insurance verification
  • Processing payments
  • Drug inventory management
  • Verifying orders
  • Order verification
  • FDA drug safety guidelines
  • Billing support
  • Resolving customer issues
  • Customer service
  • Data entry

Timeline

Pharmacy Technician

UnitedHealth Group/OptumRX
09.2009 - Current

High School Diploma -

William Christman High

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