Andrea Wolfe
Bossier City,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi - Line Specialist
Larry Poole State Farm
11.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Insurance Agent/CSR
GoAuto Insurance
09.2020 - 11.2022
- As a CSR I write and renew auto insurance polices in office and by phone
- I also perform office task such as data entry, inbound sale, payment and billing, operating fax machines, printers, and scanners
- I work with customers daily, both face to face and by phone, correcting and updating personal information
- I take pride in giving friendly professional service to all customers and team members.
Patient Service Representative
Quest Diagnostics
05.2015 - 09.2020
- Blood and specimen collection
- Processed specimens for shipping and testing
- Identified patients and verified their insurance information
- Data entry, insurance billing and coding, test code look up, shipping and receiving
- Recorded a daily log for equipment and tubes
- Cleaned lab and maintained a safe workspace.
Phlebotomist
Willis, Health System
03.2012 - 03.2015
- Data entry, blood and specimen collection, ordered supplies, cleaning, and patient verification.
Education
License - Life & Accident And Health Or Sickness
Bob Brooks School of Real Estate & Insurance
On -Line06.2023
License - Property & Casualty
Bob Brooks School of Real Estate & Insurance
On-Line07.2020
Diploma - Medical Billing and Coding
Remington College
Shreveport, LA01.2014
License - Phlebotomy
Central Louisiana Medical Academy
Alexander, LA02.2007
Skills
- Insurance Verification
- Medical Billing
- Office Equipment (15 years)
- Patient Account Reviews
- Inbound Phone Calls
- Microsoft Access
- Clerical Support
- Personalized Customer Service
- Blood Sample Collection
- Corporate Communications
Certification
- Licensed - Producer - 2023 Life & Health
- Licensed - Producer - 2020 Property & Casualty
- Licensed - Phlebotomist - 2007
Timeline
Multi - Line Specialist
Larry Poole State Farm
11.2022 - Current
Insurance Agent/CSR
GoAuto Insurance
09.2020 - 11.2022
Patient Service Representative
Quest Diagnostics
05.2015 - 09.2020
Phlebotomist
Willis, Health System
03.2012 - 03.2015
License - Life & Accident And Health Or Sickness
Bob Brooks School of Real Estate & Insurance
License - Property & Casualty
Bob Brooks School of Real Estate & Insurance
Diploma - Medical Billing and Coding
Remington College
License - Phlebotomy
Central Louisiana Medical Academy
- Licensed - Producer - 2023 Life & Health
- Licensed - Producer - 2020 Property & Casualty
- Licensed - Phlebotomist - 2007
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