Andrea Wood
8623B Pacer Loop Mountain Home Air Force Base,ID
Summary
Driven sales professional with proven success at JCPenney, excelling in customer service and sales strategies. Leveraged teamwork and persuasive selling to consistently exceed sales targets. Skilled in problem-solving and relationship building, achieving high customer satisfaction and retention. Demonstrated ability to lead and train teams, enhancing overall store performance.
Overview
5
5
years of professional experience
Work History
Sales Associate
JCPenney
11.2010 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Sales Representative
Blue Buffalo Co
03.2010 - 11.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Exceeded sales targets through effective planning and goal setting.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
National University Academy
Murrieta, CASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Relationship Building
- Outgoing Personality
- Money Handling
- Cash Register Operation
- Store Opening and Closing
- Customer Needs Assessment
- Sales Strategies
- Sales Training
- Fitting room maintenance
- Friendly and Helpful
- Honest and Dependable
- Product Knowledge
- Store Organization
- Basic Mathematics
Timeline
Sales Associate
JCPenney
11.2010 - 07.2015
Sales Representative
Blue Buffalo Co
03.2010 - 11.2010
High School Diploma -
National University Academy
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