Andrea Woodward
Liberty,MO
Summary
A results-driven professional with strong background in warranty management, consistently ensuring efficient handling of warranty claims and fostering customer satisfaction. Proven track record in collaborating with cross-functional teams to meet and exceed service expectations. Reliable and adaptable, demonstrating strong attention to detail and effective communication skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager/ Night Auditor
Hilton Hotels
Kansas City, MO
03.2024 - 11.2024
- Created a welcoming atmosphere by keeping the store orderly and safe.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
Warehouse Production Associate
Cornerstone Building Brands
Kearney, MO
09.2023 - 03.2024
- Collaborated with team members to consistently meet or exceed daily production goals and deadlines.
- Stayed current with industry trends and best practices, incorporating new ideas to drive continuous improvement efforts.
- Participated in cross-functional teams, collaborating on process improvement initiatives that resulted in cost savings or enhanced performance outcomes.
- Ensured accurate shipments by diligently checking orders against packing lists, minimizing returns due to errors.
- Maintained a clean and safe work environment by adhering to company safety guidelines and promptly addressing potential hazards.
- Reduced product damage through proper handling techniques and regular equipment maintenance.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Helped train new employees in safe practices and warehouse procedures.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated capacity to rapidly acquire new skills and knowledge.
- Increased productivity with proactive communication between departments, facilitating smooth workflow across operations.
Warranty/Customer Experience Supervisor
Midland Radio
Kansas City, MO
01.2015 - 08.2023
- Educated staff on strategies for handling difficult customers and challenging situations.
- Elevated client contentment by swiftly managing and solving complaints.
- Reduced response time to customer inquiries by implementing an efficient ticketing system that prioritized urgent requests for assistance.
- Analyzed customer feedback data to identify trends and areas in need of improvement, informing future strategies and initiatives.
- Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
- Organized quarterly workshops for continuous skill development among team members, promoting a culture of excellence in customer service delivery.
- Developed a streamlined return process that minimized inconvenience for customers while protecting the company''s bottom line.
- Revamped customer engagement by implementing customized communication approaches across platforms.
- Led cross-functional meetings to align marketing, sales, and customer service strategies, fostering cohesive brand experience.
Maintenance Clerk
Midland Radio
Kansas City, MO
10.2013 - 01.2015
- Maintained accurate records of all maintenance activities, facilitating timely follow-ups and preventive measures.
- Contributed to cost savings initiatives by researching alternative suppliers for parts procurement without compromising quality.
- Coordinated with relevant parties to minimize disruption to ongoing operations during scheduled repairs.
- Optimized inventory management through thorough tracking of part usage, replenishment needs, and supplier relations.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
- Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
- Assisted in reducing downtime by organizing and maintaining a comprehensive inventory of spare parts.
- Contributed to audit preparations, ensuring all files were accurately accounted for and readily available.
Education
N/A - Gender Studies
Tidewater Community College
Norfolk, VA04.1999
Yes - General Studies
Deep Creek High
Chesapeake, VA06.1997
Skills
- Client Support Expertise
- Team leadership
- Strategic Decision-Making
- Staff training and development
- Task delegation
- Retail Process Coordination
- Microsoft office expertise
- Verbal and written communication
- Adaptability and flexibility
- Conflict resolution
- Customer relationship management (CRM)
Timeline
Assistant Manager/ Night Auditor
Hilton Hotels
03.2024 - 11.2024
Warehouse Production Associate
Cornerstone Building Brands
09.2023 - 03.2024
Warranty/Customer Experience Supervisor
Midland Radio
01.2015 - 08.2023
Maintenance Clerk
Midland Radio
10.2013 - 01.2015
N/A - Gender Studies
Tidewater Community College
Yes - General Studies
Deep Creek High