Alex Acosta

• Improved service department profit margins by 10% through process optimization, cost control initiatives, and operational efficiency improvements.
• Supported payroll operations by maintaining employee records, verifying timekeeping data, and ensuring compliance with company policies.
• Oversaw daily operations of service department, ensuring efficient workflow and customer satisfaction.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Coordinated service schedules, optimizing technician assignments to enhance productivity and reduce wait times.
• Trained new staff on service protocols and customer interactions to maintain high-quality service standards.
• Resolved customer inquiries and complaints, fostering positive relationships and promoting repeat business.

• Diagnosed and repaired mechanical issues in various power sports vehicles.
• Performed routine maintenance to ensure optimal vehicle performance and safety.
• Collaborated with team members to enhance service efficiency and customer satisfaction.
• Utilized diagnostic tools and equipment for accurate problem identification and resolution.

• Enhanced customer engagement through personalized product recommendations and in-depth product knowledge.
• Managed inventory levels, ensuring optimal stock availability and minimizing discrepancies.
• Trained new associates on sales techniques, customer service standards, and product offerings.
• Executed promotional campaigns effectively, driving increased foot traffic and sales revenue.

University of North Alabama

• December, 2022
• Internship at No Doubt Fitness Lifestyle Wellness(Personal/Class Training)
• Bachelors of Exercise Science- Concentration of Exercise Physiology
• 3.5 GPA

Troy University

• August 2017- August 2018
• Performed in a research study for lactate build up while running in zones 3-4.
• Volunteered for the football team as a assistant strength and conditioning coach.