Andrea Young
Dillon,United States
Summary
Detail-oriented Patient Account Representative with experience processing 40–60 patient registrations daily in Epic, posting payments, verifying insurance eligibility, referrals, and prior authorizations to reduce and prevent claim denials and appointment delays. Skilled in patient communication, resolving billing inquiries, and collaborating with clinical and revenue-cycle teams to improve registration accuracy.
Overview
24
24
years of professional experience
Work History
Patient Account Representative
Barrett Hospital
Montana
12.2026 - Current
- Process 40–60 patient registrations daily for surgery; collect co-pays and accurately post payments.
- Verify insurance eligibility, confirm referrals and prior authorizations to reduce and prevent claim denials and appointment delays.
- Enter and maintain precise patient demographics in Epic; identify and correct discrepancies to improve registration accuracy.
- Handle patient billing inquiries and coordinate with clinical and revenue-cycle teams to resolve issues and expedite reimbursements.
- Collaborate with clinical and revenue-cycle teams to streamline workflows and enhance patient check-in experience.
Custodian
Waukee Community School District
Waukee, IA
08.2017 - 04.2025
- Maintained cleanliness and sanitation across school facilities, ensuring safe environments for students and staff.
- Operated cleaning equipment, including floor scrubbers and vacuums, to achieve high standards of cleanliness.
- Conducted routine inspections to identify maintenance needs and reported issues promptly to administration.
- Implemented efficient waste disposal methods, contributing to environmental sustainability initiatives within the district.
- Collaborated with school administration to address specific cleaning requests, improving satisfaction among staff and faculty.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Led initiatives to improve inventory management of custodial supplies, reducing costs while maintaining quality service.
- Developed cleaning schedules that optimized workflow and ensured thorough coverage of all designated areas.
- Trained new custodial staff on best practices for facility upkeep and safety protocols, enhancing team performance.
General Manager
Kum & Go
Waukee, IA
11.2002 - 12.2016
- Led operational efficiency initiatives, enhancing service delivery and customer satisfaction.
- Mentored management team, fostering leadership skills and promoting a collaborative work environment.
- Developed and implemented strategic plans to optimize inventory management and reduce costs.
- Streamlined hiring processes, improving talent acquisition and workforce performance across multiple locations.
- Facilitated training programs focused on employee development, increasing retention rates within the organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Diploma - undefined
Collins-Maxwell Highschool
05.2002
Skills
- Assisted customers with inquiries and resolved issues promptly
- Facilitated effective communication among team members
- Contributed to team cohesion through collaborative activities
Timeline
Patient Account Representative
Barrett Hospital
12.2026 - Current
Custodian
Waukee Community School District
08.2017 - 04.2025
General Manager
Kum & Go
11.2002 - 12.2016
Diploma - undefined
Collins-Maxwell Highschool