Biopsychology
Andrea Zaharie
FOH Service
Austin,TX
Summary
Customer relations-oriented FOH Jack of All Trades with 5 years of experience in restaurant operations. Dependable, quality-focused professional passionate about serving delicious and unique food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with extensive knowledge and superior work ethic.
Overview
1
1
Certification
7
7
years of post-secondary education
7
7
years of professional experience
Work History
FOH Team Member
Common Bond Bakehouse LLC
Houston, Texas
05.2020 - Current
- Maintained thorough menu knowledge and pride in answering questions regarding menu item sourcing, fresh ingredients and cooking methods.
- Seamlessly making and serving various hot and cold coffees, juices, bulk syrups, and alcoholic beverages.
- Created my own instant London Fog Syrup.
- Displayed genuinely friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests and coworkers alike.
Waitress/Hostess
Carrabba’s Italian Grill
Cypress, Texas
07.2017 - 02.2020
- Easing customer anxieties about dietary restrictions and allergies using my knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managing 3+ tables at once and ensuring punctuality, time flow, and accuracy so that each table receives drinks, bread, salad, food, and check at an appropriate time, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier/Food Prep
Happy Endings Food Truck/Winbern Mess Hall
Houston, Texas
10.2016 - 07.2017
- Ability to work in a fast-paced, high stress/volume, and small ( 8x1.5 Ft.) workstation.
- Sold Asian/Mexican fusion hot dogs, tacos, kimchi fries, sio paos, and, beverages at sporting events, festivals, concerts, and other venues.
- Maintaining strict kitchen organization, cleanliness, and sanitation of surfaces and equipment.
Pie-rista
Proud Pie
Katy, Texas
02.2016 - 08.2016
- Elevated customer loyalty by using my personable and extroverted attitude, passion for in-house made pies with all-butter crusts made from scratch, locally roasted coffee, and psychology based sales/problem solving techniques.
- Memorized recipes for 15 specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Receptionist
Katy Family Dentist
Katy, Texas
05.2013 - 08.2015
- Kept records in Microsoft Word/Excel and Dentrix to maintain up to date personal records and insurance benefits by entering and updating information.
- Scheduled, rescheduled and handled cancelled appointments for patients by receiving and initiating calls.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Biology
Lone Star Community College Cy-Fair
Cypress, Texas 01.2019 - Current
Bachelor's - Biology
University Of Houston Main Campus
Houston, TX 08.2016 - 06.2017
High School Diploma -
Cinco Ranch High School
Katy, TX 08.2012 - 06.2016
Skills
Warm and welcoming attitude
undefinedAccomplishments
- Panzer FIRST Championship: Semifinalist.
- Curie Division Lone Star Regional: Industrial Design Award, Regional Finalist Bayou Regional- Regional Winner, Industrial Safety Award, Innovation in Control Award, Quality award Offseason Events, IRI Semifinalist, Texas Robot Roundup Winner, Houston Robot Remix Winner Thor Alamo Regional: Innovation in Control Award Region Semifinalist Peachtree Regional: 1st Seed, Innovation in Control Award, Regional Semifinalist Lone Star Regional: Regional Quarterfinalist Offseason Events: IRI Quarterfinalist, Texas Robot Roundup Winner, Houston Robot Remix Finalist.
Certification
TABC/Food Handlers
Interests
Neurological Research
Philosophy
Quote
This is the real secret of life — to be completely engaged with what you are doing in the here and now. And instead of calling it work, realize it is play.
Alan Watts
Hobbies
In my free time I enjoy needlepoint embroidery, reading, and playing with my cat, and tending to my e-farm on Stardew Valley.
Timeline
TABC/Food Handlers
01-2021
FOH Team Member
Common Bond Bakehouse LLC
05.2020 - Current
Biology
Lone Star Community College Cy-Fair
01.2019 - Current
Waitress/Hostess
Carrabba’s Italian Grill
07.2017 - 02.2020
Cashier/Food Prep
Happy Endings Food Truck/Winbern Mess Hall
10.2016 - 07.2017
Bachelor's - Biology
University Of Houston Main Campus
08.2016 - 06.2017
Pie-rista
Proud Pie
02.2016 - 08.2016
Receptionist
Katy Family Dentist
05.2013 - 08.2015
High School Diploma -
Cinco Ranch High School
08.2012 - 06.2016
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