Andrea Zambrano
Bloomfield,NJ
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Passionate about offering exceptional service and fostering a positive atmosphere.
Overview
3
3
years of professional experience
Work History
Server
Nevada Diner
Bloomfield, New Jersey
08.2022 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Cleaned tables and chairs to prepare the dining area for the next customers.
- Responded to ad hoc cleaning duties at the end of the shift.
- Assisted in training new servers.
- Took reservations and to-go orders to streamline the process for both customer and restaurant.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Associate of Science - Business Administration
Essex County College
Newark, NJ05-2025
Skills
- Exceptional customer service
- Positive and professional
- Conflict resolution
- Check payment processing
- Professional appearance
- Service prioritization
- Responsible beverage service
- Quality control
- Multitasking and organization
- Team collaboration
- Effective communication
- Server training
- Ordering procedures
- Food sales and promotion
- Allergy awareness
- Menu memorization
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Server
Nevada Diner
08.2022 - Current
Associate of Science - Business Administration
Essex County College
Similar Profiles
Alexandra FieldsAlexandra Fields
Front Desk Customer Service Representative at University of Nevada, Las Vegas & College of Southern NevadaFront Desk Customer Service Representative at University of Nevada, Las Vegas & College of Southern Nevada
Leanna JenkinsLeanna Jenkins
Executive Director at Nevada Business Opportunity Fund / Nevada Women’s Business CenterExecutive Director at Nevada Business Opportunity Fund / Nevada Women’s Business Center
Efrain CastilloEfrain Castillo
State Trooper at Nevada Department Of Public Safety - Nevada StateState Trooper at Nevada Department Of Public Safety - Nevada State
Luisa SanchezLuisa Sanchez
Lead Passenger Service Agent at Worldwide Flight ServicesLead Passenger Service Agent at Worldwide Flight Services
Nakeeyah AubainNakeeyah Aubain
Medical Surgical at Clinical ExperienceMedical Surgical at Clinical Experience