Andrea Zavala-Verdugo
Gila Bend,AZ
Summary
Detail-oriented individual with great communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
ICQA Troubleshooter Administrator
Macys Inc
06.2021 - Current
- Identifying root causes of customer order cancels to prevent future cancels.
- Monitoring Goodyear Reports and Mainframe for any inaccuracy in inventory.
- Collaborating with different departments to solve any issues regarding inventory to prevent losing product.
- Reducing warehouse cancel rate by tracking future order cancels and making sure product is available to sell.
Teller/Customer Service Representative
West Valley National Bank
08.2017 - 06.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Sandwich Artist/Shift Leader
SUBWAY®Restaurants
10.2017 - 05.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Education
Bachelor of Science - Cyber Operations
University of Arizona
Tucson, AZ12.2026
High School Diploma -
Gila Bend High School
Gila Bend05.2018
Skills
- Microsoft Windows and Office
- Goodyear Reports
- Manhattan
- Robert Moreno Reports
Languages
Spanish
Native or Bilingual
Timeline
ICQA Troubleshooter Administrator
Macys Inc
06.2021 - Current
Sandwich Artist/Shift Leader
SUBWAY®Restaurants
10.2017 - 05.2018
Teller/Customer Service Representative
West Valley National Bank
08.2017 - 06.2021
Bachelor of Science - Cyber Operations
University of Arizona
High School Diploma -
Gila Bend High School