Andrea Christine Jackson
Tampa,FL
Summary
I am able to excel in a fast pace working environment while performing my duties in any job. I bring knowledge of excellent customer service along with superb problem solving and conflict resolution capabilities. I have excellent communication skills while working within a team environment. I love working with the public and have years of experience working with the public as a flight attendant, server, and barista.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Denny’s
Tampa, FL
02.2020 - Current
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Managed multiple tables efficiently, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to streamline communication and enhance service flow.
- Trained new team members on menu items, service protocols, and point-of-sale systems.
- Implemented suggestions for improving dining experience based on guest feedback.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Served food and beverages promptly with focused attention to customer needs.
Cashier and Dog Bather
PetSmart
Tampa, FL
02.2020 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance through diligent cash handling practices.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
Flight Attendant
PSA Airlines
Charlotte, NC
03.2010 - 03.2016
- Delivered exceptional customer service to ensure passenger satisfaction and safety during flights.
- Conducted pre-flight safety checks and ensured compliance with FAA regulations.
- Managed in-flight emergencies by implementing established safety protocols effectively.
- Trained new flight attendants on operational procedures and customer service standards.
Education
No Degree - Cosmetology
Aveda Institute
Brandon, FLGeneral Studies - Political Science
South Dakota State University
Brookings, SDHigh School Diploma -
Ernest Righetti High School
Santa Maria, CA2004
Skills
- Achieved high customer satisfaction ratings through dedicated service and support Drove team success by mentoring peers and facilitating knowledge sharing Accelerated learning curves for new processes, resulting in improved team performance Built a dependable reputation, ensuring consistent task completion Enhanced operation efficiency by effectively managing multiple tasks simultaneously
References
Robert Hasiak
Friend for years. Pilot for Atlas.
+1 (224) 730-2217
Kimberly Savastano
Coworker at Denny’s restaurant.
+1(315) 681-0725
Cameron Flowers
Manager at PetSmart Grooming Salon
+1 (540) 676-9598
Accomplishments
I have received my flight attendant license not just once but 3 times. I have worked for three different airlines over a ten year period as a flight attendant. I’m certified in first aid and infant and adult CPR. I stay calm under pressure and in emergency situations. I have excellent customer service skills. I’ve been involved with customer service one way or another for over 24 years!
Certification
First Aid and AED certification and flight attendant certification for the CRJ 200 and CRJ 700
Languages
English
Full Professional
Timeline
Server
Denny’s
02.2020 - Current
Cashier and Dog Bather
PetSmart
02.2020 - Current
Flight Attendant
PSA Airlines
03.2010 - 03.2016
General Studies - Political Science
South Dakota State University
High School Diploma -
Ernest Righetti High School
No Degree - Cosmetology
Aveda Institute