AndreaCleo Cortez
Lakeland,FL
Summary
Dynamic and results-driven professional with a proven track record at Michi Ramen, adept in customer service and team collaboration. Excelled in high-pressure environments, enhancing customer satisfaction and operational efficiency. Skilled in multitasking and time management, consistently delivering quality service while supporting team objectives. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Michi Ramen
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Material Handler
McKesson Health
05.2023 - 05.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Crew Member
Wendys Fast Food
07.2019 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Brewed coffee and tea and changed out drink station syrups.
Crew Member
Publix
11.2020 - 04.2021
- Took orders, prepared meals, and collected payments.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Crew Member
Jimmy John's Sandwiches
09.2020 - 01.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Milk Shake Maker
Tastys Diner
02.2018 - 06.2019
- Contributed to the overall store atmosphere by maintaining a positive attitude and engaging with customers in a friendly manner.
- Supported store cleanliness efforts by routinely sanitizing surfaces and equipment throughout shifts.
- Enhanced customer satisfaction by crafting high-quality shakes tailored to individual preferences.
- Mastered the use of various blenders and mixing equipment, ensuring consistent quality across all products served.
- Greeted incoming customers and provided reliable, friendly customer service.
- Showcased strong multitasking abilities by managing multiple orders at once without sacrificing quality or attention to detail.
Education
No Degree - Aerospace Engineering
Polk State College Collegiate High School
Lakeland, FL05.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ServSafe
Jrotc Leadership
Teachable, great listener, honestly and helper. I am also a hardworking person, and goal driven.
Timeline
Host
Michi Ramen
06.2024 - Current
Material Handler
McKesson Health
05.2023 - 05.2024
Crew Member
Publix
11.2020 - 04.2021
Crew Member
Jimmy John's Sandwiches
09.2020 - 01.2021
Crew Member
Wendys Fast Food
07.2019 - 05.2023
Milk Shake Maker
Tastys Diner
02.2018 - 06.2019
No Degree - Aerospace Engineering
Polk State College Collegiate High School
- ServSafe
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