Andrea H. Sandoval
Hollister,CA
Summary
Expertise in customer service and problem-solving. Proven ability to build strong customer relationships and increase team productivity, leading to a significant boost in customer satisfaction. Highly skilled in multitasking and active listening, adept at managing high-stress situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria's Secret & PINK
06.2023 - Current
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding
experience. - Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Dental Assistant Certification - Dental Assisting
Carrington College
San Jose, CASkills
- Time management
- Problem-solving skills
- Active listening
- Sterilization
- Multi-tasking strength
Aaministrative skills
- Problem-solving
- Reliable and punctual
- Goal driven
- Team player
- Detail oriented
Certification
- X-Ray Certification
- Corona Polishing Certification
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Victoria's Secret & PINK
06.2023 - Current
Dental Assistant Certification - Dental Assisting
Carrington College