Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREA L. SMITH

Atlanta,GA

Summary

Self-motivated, seasoned results oriented professional with more than 11 years of experience in fast-paced work environment. Excellent Customer Service Skills and supervisor skills. Seeking a position where I can utilize excellent customer service skills to meet the mission of a company. Disciplined professional experienced in document management and time management. Offers skills in record keeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.

Overview

15
15
years of professional experience

Work History

Owner/Baker

SilkySweetzntreatz
Atlanta, GA
01.2018 - Current
  • Prepare & decorate high quality baked party goods – candy apples, cakes, carnival treats Practice safe food handling procedures at all times Manage orders, delivery of all items
  • Consulted with multiple customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Claims Supervisor

Walmart
06.2010 - 02.2021
  • Provided exceptional communication and interpersonal skills to over 50 vendors & suppliers Completed required inspections & documentation & reports
  • Tracked claims to ensure proper credit was received by facility Maintained claims & hazardous waste storage area & properly handled claims & returns Accurately arranged & organized merchandise & supplies, identified shrink & damages Ensures work environment remained safe Received stock & supplies from distribution centers & vendors; maintained & organized department area following company procedures Supervised Associates in claims area – communicated goals, provided feedback & follow-up, monitored performance, taught & supported company policies & procedures, ensure compliance Participated in hiring, promoting, coaching, teaching and evaluation of Associates Prepared & processed defective or damaged merchandise per company policies Audited claims boxes to ensure contents matched documentation Strong leadership and customer service
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures
  • Built talented teams of 5 claims administrators dedicated to timely and compliant resolutions
  • Determined proper course of action for claims processing
  • Documented and communicated timely claims information while supporting accurate outcomes
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities

Education

High School Diploma -

D.M. Therrell High School
Atlanta, GA
06.1987

Skills

  • Exceptional Customer service
  • Complex problem solving
  • Ability to Multitask & Prioritize
  • Ability to grasp new information quickly
  • Excellent time management
  • Warehouse environment
  • Strong Attention to Detail
  • Effective Communication
  • Policy understanding
  • Effective leadership

Timeline

Owner/Baker

SilkySweetzntreatz
01.2018 - Current

Claims Supervisor

Walmart
06.2010 - 02.2021

High School Diploma -

D.M. Therrell High School
ANDREA L. SMITH