Andrea Lizhet Sanchez Jimenez
Lake Forest,CA
Summary
Assistant Manager with experience leading daily restaurant operations, staff supervision, and customer service. Known for training new team members, resolving guest concerns, and keeping shifts organized and efficient.
Overview
1
1
Language
1
1
year of professional experience
Work History
Assistant Manager
El Pollo Norteño
Lake Forest, California
2025.07 - Current
- Supervised daily restaurant operations at El Pollo Norteño during assigned shifts.
- Supervised daily operations including scheduling shifts, and assigning duties.
- Trained new team members on service standards to ensure consistent customer experiences.
- Resolved guest concerns with prompt, professional service at El Pollo Norteño.
- Managed cash handling and end-of-shift reconciliation to maintain financial accuracy.
- Monitored food safety and cleanliness across dining and prep areas.
- Developed an inventory tracking system to streamline supply ordering and minimize shortages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
El Toro High School
Lake Forest, CA2026-06
Some College (No Degree) - Interior Design
Orange Coast College
Costa Mesa, CA2026-10
Skills
- Customer service
- Client communication
- Staff supervision
- Employee supervision
- Team leadership
- Coaching and mentoring
- Training development
- Team motivation
- Problem-solving
- Decision-making
- Conflict resolution
- Negotiation
- Multitasking and organization
- Customer satisfaction
Languages
Spanish
Professional
Timeline
Assistant Manager
El Pollo Norteño
2025.07 - Current
High School Diploma -
El Toro High School
Some College (No Degree) - Interior Design
Orange Coast College