Andrea Carrillo

• Implemented strategies to promote accountability, driving success in retail and service sales, guest loyalty programs, payroll optimization, and minimizing retail shrink in alignment with Ulta Beauty's standards.
• Drive company profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources through operational excellence to deliver top-line sales growth and improve business.
• Collaborated with General Manager to align scheduling needs with sales and payroll objectives, ensuring timely completion of workload within budget constraints.
• Plan and execute in-store events that deliver an unrivaled guest experience, drive in-store and brand partner collaboration, and deliver on sales and payroll goals.
• Review, analyze and react to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
• Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store.
• Designed and executed tailored training programs and coaching sessions, ensuring associates receive constructive feedback and support for ongoing professional advancement.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Establish professional brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
• Model a culture of teamwork and guest services excellence while working alongside the leadership team by establishing priorities, providing clear direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

• Drove MAC brand sales and service success, focusing on guest loyalty, credit programs, and minimizing retail shrink in alignment with Ulta Beauty standards.
• Build and maintain strong customer relationships by interfacing with existing guest base, maintaining active contact with a growing preferred guest list, and following up on guest inquiries.
• Ensure that each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, offering samples, and recommending complementary products and/or services.
• Coordinated efforts among managers and associates to identify opportunities for business development and improvement.

When assigned to the sales floor:

• Drives store sales and growth by personally selling to customers
• Proactively engages with customers, reads cues and responds effectively
• Provides customers with the perfect bra fit by asking effective questions
• Converting returns, offers and other promotions into larger sales

When assigned to the cash wrap:

• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently
• Reinforces customer buying decisions at checkout and encourages purchase of additional items
• Recovers cash wrap selling zone and ”go-backs”

When assigned to processing and replenishment:

• Processes merchandise to be floor ready and maintains back room and under stock to brand standards
• Replenishes merchandise to brand standards to ensure product is placed on the sales floor
• Assists with other projects as needed including markdowns, re-tickets, and mark out of stock

• Managed daily store operations, ensuring compliance with company policies and procedures.
• Trained new staff on customer service standards and operational best practices.
• Oversaw inventory management, including stock replenishment and loss prevention strategies.
• Assisted in visual merchandising to enhance product presentation and drive sales.

• Supervised daily cash operations, ensuring accuracy and compliance with company policies.
• Trained and mentored new cashiers on register procedures and customer service standards.
• Implemented process improvements, enhancing transaction efficiency and reducing wait times.
• Resolved customer inquiries and complaints, fostering a positive shopping experience.

• Team Leadership: Train, mentor, and supervise travel agents to meet or exceed monthly and yearly sales goals.
• Sales Strategy: Create promotional offers, design marketing campaigns, and execute business development plans.
• Partner Relations: Negotiate contracts with airlines, hotels, and tour operators to secure the best travel packages and commissions.
• Client Management: Handle high-value accounts, resolve escalated customer service issues, and ensure five-star traveler satisfaction.
• Market Analysis: Monitor competitor pricing and travel industry trends to adjust sales strategies