Summary
Overview
Work History
Education
Skills
Timeline
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Andreana Gigante

Medina,OH

Summary

Hardworking employee enthusiastic about learning application support field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Service Support Representative

Quadax Inc
08.2022 - Current
  • Provided front-line technical support for applications, resolving issues and escalating complex cases.
  • Collaborated with cross-functional teams to provide application support.
  • Managed incident and service request, ensuring timely resolution.
  • Participated in testing activities and provided feedback to development teams for continuous improvement.

Manager, Server

Riverstone Taverne
08.2008 - 07.2022
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.

Intern

Info Line Inc
08.2016 - 12.2016
  • Interacted with clients by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets.
  • Sorted and organized files, spreadsheets, and reports.

Intern

Child & Adolescent Behavioral Health
08.2015 - 05.2016
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

Bachelor of Arts - Social Work

University of Akron
Akron, OH
05.2016

Associate of Arts -

Cuyahoga Community College
Parma, Ohio
12.2013

Skills

  • Creative Problem Solving and Troubleshooting
  • Analytical Thinking and Attention to Detail
  • Outstanding research and information management capabilities
  • Customer Service and Relationship Management
  • Adaptability and Flexibility
  • Personable and affable
  • Call center experience
  • Documentation And Reporting
  • Multitasking and Organization
  • Excellent Communication
  • Quick Learner

Timeline

Service Support Representative

Quadax Inc
08.2022 - Current

Intern

Info Line Inc
08.2016 - 12.2016

Intern

Child & Adolescent Behavioral Health
08.2015 - 05.2016

Manager, Server

Riverstone Taverne
08.2008 - 07.2022

Bachelor of Arts - Social Work

University of Akron

Associate of Arts -

Cuyahoga Community College

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Andreana Gigante