Andreanna Kirouac

To leverage my extensive experience as an Op Manager at Fedex Grounds to excel as a Manager, driving operational efficiency, optimizing processes, and delivering superior results for the organization.

• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Conducted employee observations and documented findings.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Planned delivery routing, team workflows and promotional initiatives.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Prepared staff work schedules and assigned team members to specific duties.

Position in manual labor where I can utilize my skills in mowing lawns, fall and spring clean ups, yard detailing, and masonry work. Committed to providing exceptional maintenance assistance on mowers or other machines as needed, ensuring efficient operations and contributing to the overall success of the team.

• Cared for lawns by mulching, aerating, weeding or grubbing.
• Ensured proper disposal of all waste generated from job sites.
• Followed landscaping designs to determine placement of sod, flowers or foliage.
• Maintained artificial turf by vacuuming and disinfecting after use to prevent harmful bacteria growth.
• Provided proper upkeep of planters, paved areas or other grounds features.
• Decorated gardens, paths and beds with stones or plants.
• Cleaned up debris after completing jobsite tasks.
• Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
• Maintained or repaired tools or equipment for safety and longevity.
• Pruned and trimmed trees and shrubs with shears and pruning saws.
• Cut grass in even lengths with power mowers or hand shears.
• Applied mulch and burlap coverings to bushes and trees for winter.
• Weeded flower beds and vegetable gardens to remove unwanted vegetation.
• Performed preventative maintenance to keep equipment in excellent working condition.

• To leverage my skills as a Cashier/Customer Service Representative to provide exceptional customer service and contribute to the efficient operations of a dynamic organization. Dedicated to delivering outstanding service, handling customer orders with accuracy, and ensuring customer satisfaction. Seeking a challenging and rewarding position where I can apply my strong communication and multitasking abilities while continuously learning and growing within the company.
• Welcomed customers, offering assistance to help find store items.
• Answered customers' questions and provided information on store procedures or policies.
• Issued receipts, refunds, credits or change due to customers.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Greeted customers promptly and responded to questions.