Andreas Franklin
Spokane,WA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laundromat Manager
Tumble Laundry Company
01.2019 - Current
- Manage commercial and local accounts
- Compare sales between locations and previous months
- Manage communications for commercial accounts
- Recognize trends and offer solutions
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Food Runner
Red Robin
12.2023 - 08.2024
- Provide exceptional customer service
- Manage time and multitasking
- Organize for optimal performance
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted with bussing tables and cleaning up spills.
Registered Nursing Assistant
Assisted Residential Services
07.2020 - 06.2023
- Learned HIPAA law
- Attended classes to certify as a registered nursing assistant
- Itemized daily activity and surrounding social factors
- Learned to communicate effectively in many ways for people with disabilities
- Data Entry
- Enhanced patient care by providing compassionate assistance with activities of daily living.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Skills
- Time Management
- Data entry
- Microsoft and Excel proficient
- Team player and/or leader
- Excellent Customer Service and communication skills
- Time management
- Verbal and written communication
- Complex Problem-solving
Certification
- Bartender & Mixologist Certification–United States Bartenders' Guild.
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Food Runner
Red Robin
12.2023 - 08.2024
Registered Nursing Assistant
Assisted Residential Services
07.2020 - 06.2023
Laundromat Manager
Tumble Laundry Company
01.2019 - Current
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