Cassandra Cain
Sandpoint,ID
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Over 20 years experience managing multiple different types of business with an expertise in hiring loyal reliable crews and building loyal customer bases
Highly adaptable to new challenges
Overview
25
25
years of professional experience
Work History
Laundromat Manager
Lintllc aka Ponderay Laundromat
Ponderay, Idaho
01.2012 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Hired/fired team members cunducting refrence checks to ensure a positive fit
- Handled lots of cash daily, balancing tills keeping logs of all sales and making deposits to the bank biweekly
- Billed account clients and collected payments, all in a timely and orderly fashion
- Recurted new clients accommodating to their needs creating new policies to fit individual client requests
- Sustained a solid employee crew with no turnover for the past 3 years.
- Maintained quality standards that kept customer loyalty
- Building a business modle over the past 12 years that took a failing business to a highly successful profitable and thriving company
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
Supervisor the Sorce Rental Shop
Schweitzer mnt resort
Sandpoint, Idaho
11.1999 - 05.2006
- Directed and supervised team of 15 employees in daily operations.
- During night skiing I was the senior supervisor on the mountain responsible for overseeing all closing duties
- Kept detailed logs of all inventory checked out during the day tracking down late returns to mitigate losses
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Testing equipment for safety standards and rotating out old or damaged equipment
- Implementing and managing a shoe check for customer convenience
- Balancing tills and processing large payments running credit cards card reports and keeping accurate records of daily profits
- Researching and ordering new equipment every year for the "demo" rental shop
- Working with other departments to implement strategies to create a seamless work flow
- Eventually moved to full time employment managing many aspects of summer and winter operations including climbing wall/bounce bungies, retail shop, rental shop, demo shop and the extention of the demo shop located on top of the quad.
- Switching inventory between summer bike rentals and winter ski/snowboard rentals
Retail Manager
Silverwood Theme Park Inc.
Athol, Idaho
03.2004 - 10.2004
- Managed daily operations of multiple stores from retail to coffee shops
- Managed over 50 employees between 6 shops setting schedules and keeping detailed records of days worked hours on clock and requested time off
- Issued tills to each store keeping detailed records of which employee worked which till
- Supervised opening and closing duties for all locations
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Restocked all storefronts daily, ordering merchandise as needed and working with vendors to keep a varied and interesting inventory in each store.
- Pricing all items accordingly calculating optimum profit margins
- Mediating employee disputes while maintaining a safe and efficient work space
Education
Certificate of Completion - Supervisory And Management Skills
Supervisor Training Workshop
Schweitzer Mnt Resort10-2003
GED -
Sandpoint High School
Sandpoint, IDSkills
- Innovation management
- Expectation setting
- Team management
- Sales management
- Financial records oversight
- Verbal and written communication
- Revenue Growth
- Operations Management
- Problem-solving aptitude
- Customer Relations
- Adaptability
- Multitasking Abilities
- Time management abilities
- Quality Control
- Professionalism
- Reliability
- Employee Training
Timeline
Laundromat Manager
Lintllc aka Ponderay Laundromat
01.2012 - Current
Retail Manager
Silverwood Theme Park Inc.
03.2004 - 10.2004
Supervisor the Sorce Rental Shop
Schweitzer mnt resort
11.1999 - 05.2006
Certificate of Completion - Supervisory And Management Skills
Supervisor Training Workshop
GED -
Sandpoint High School