ANDREAS KOCH
Summary
Results-driven professional with extensive hands-on experience in mechanical processes and a proven ability to implement innovative solutions that enhance material efficiency. Strong creative thinking skills applied to real-world challenges, leading to impactful outcomes. Committed to delivering meaningful work that positively affects customers and contributes to personal fulfillment.
Overview
26
26
years of professional experience
Work History
Dispatch and Customer Service Representative / Scheduler
BALL Heating, Cooling, Plumbing and Electrical
Biloxi, MS
06.2025 - 12.2025
- Taking in customers service requests and also assign technicians of various skill sets and departments to be the best person assigned to the job keeping efficiency and replacement opportunities at the forefront
- Keeping track of database entries, memberships, billing, problem solving by myself while working mostly unsupervised from my home office during the weekend
- Maintaining constant communications with customers and adjusting to changing circumstances on the go while providing excellent service beyond the basics and creating relationships and trust
Dispatch Service Representative / Scheduler
CLARION Home Service Group
Colorado, Remote
01.2025 - 05.2025
- Place incoming calls, schedule service appointments for a large number of field technicians. Constantly updating my regional as well as branch managers throughout the day. Making decisions on sending the best person for the job to the most fitting appointment. Making sure all the information is properly documented and completed by the end of my shift.
- Keeping track of database entries, attending virtual daily meetings while working mostly unsupervised from my home office, extending my coverage area to several states on weekend rotations.
- Maintaining constant communications with customers and adjusting to changing circumstances on the go.
Patient Transportation Dispatcher / Scheduler
SINGING RIVER HEALTH SYSTEMS
Pascagoula, Mississippi
04.2024 - 12.2024
- Schedule transportation for various patients and individuals for medical appointments, making split second decision while communicating with patients, drivers and hospitals as well as medical staff while working unsupervised
- Keeping track of database and properly documenting and following company procedures to appropriately follow rules and policies as laid out. Using judgment to utilize my resources at hand in the best and most efficient way.
Service Writer and Senior Parts Associate
HARLEY DAVIDSON Motorcycle Company
Biloxi, Mississippi
09.2022 - 10.2023
- Check in and schedule customers for service on their motorcycles. Explain and follow up with repairs using both phone and electronic means of communication.
- Providing parts and accessories to customers both over the phone and directly at the counter using parts software, books and other reference materials.
- Keeping track of inventory, stock and order items as needed for jobs to be completed.
- Making decisions on the fly and working with warranty companies, filing claims and documenting work orders in a timely fashion in a multitask environment.
Dispatcher
HELP!! Air Conditioning & Heating
New Orleans, Louisiana
03.2006 - 08.2021
- Work with customers to establish relationships, determine needs and schedule appointments for service and sales of air conditioning and heating systems.
- Dispatch service technicians and sales staff to homes and businesses throughout New Orleans as well as the surrounding areas.
- Maintain verbal contact with customers to ensure service technicians and sales staff are on time for scheduled appointments.
- Accountable for successfully scheduling the delivery of products and services to meet production levels and sales expectations.
- Make changes as needed to meet appointments.
- Maintain inventory of air conditioning and heating supplies.
- Maintain call logs and employee hours.
- Work closely with management to resolve billing, staff, and customer satisfaction concerns.
Lead Dispatcher
American Automobile Club of Missouri (AAA)
New Orleans, Louisiana
03.2000 - 07.2005
- Worked/handled a high-volume call center that covered customer calls in Louisiana, Mississippi and Alabama 24 hours a day, 365 days a year.
- Assisted AAA members in need of roadside assistance.
- Utilized outstanding problem solving and active listening skills to diffuse customer situations with tact and ease.
- Determined services needed and location of customer to determine best dispatch options.
- Dispatched towing company to deliver roadside assistance in a timely manner.
- Completed extensive training on dispatch software and customer service skills.
- Mentored and trained co-workers, supervising other dispatchers on my shift.
Education
Certificate of Graduation - Professional Photography
New York Institute of Photography
6 2009
Skills
- Service Titan and RingCentral
- Microsoft Office Suite
- Graphic and web design
- Project management
- Organizational skills
- Effective communication
- Attention to detail
- Decision making
- Mechanical aptitude
- Technical drawing interpretation
- Adaptability to change
- Independent task handling
Languages
German
Professional
Timeline
Dispatch and Customer Service Representative / Scheduler
BALL Heating, Cooling, Plumbing and Electrical
06.2025 - 12.2025
Dispatch Service Representative / Scheduler
CLARION Home Service Group
01.2025 - 05.2025
Patient Transportation Dispatcher / Scheduler
SINGING RIVER HEALTH SYSTEMS
04.2024 - 12.2024
Service Writer and Senior Parts Associate
HARLEY DAVIDSON Motorcycle Company
09.2022 - 10.2023
Dispatcher
HELP!! Air Conditioning & Heating
03.2006 - 08.2021
Lead Dispatcher
American Automobile Club of Missouri (AAA)
03.2000 - 07.2005
Certificate of Graduation - Professional Photography
New York Institute of Photography