Andreddis Qualls
Cypress,Texas
Summary
Dynamic Case Manager with Texas Health and Human Service Commission, adept at problem-solving and relationship building. Expert in developing tailored service plans and monitoring client progress, ensuring optimal outcomes. Proven ability to facilitate communication among stakeholders and resolve conflicts effectively, enhancing client satisfaction and service delivery.
Overview
19
19
years of professional experience
Work History
Case Manager
Texas Health and Human Service Commission
Houston, TX
05.2025 - Current
- Coordinated client assessments to determine eligibility for services and support programs.
- Facilitated communication between clients, service providers, and community resources for effective case management.
- Developed individualized service plans tailored to meet clients' specific needs and goals.
- Monitored client progress towards goals, adjusting plans as necessary to ensure optimal outcomes.
- Conducted regular follow-ups with clients to assess satisfaction and address concerns promptly.
Customer Service Representative
Excel Virtual Solutions
Houston, TX
08.2012 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Correctional Officer IV
Texas Department Of Criminal Justice
Houston, TX
10.2006 - 07.2012
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH11.2023
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Relationship building
- Conflict resolution
Timeline
Case Manager
Texas Health and Human Service Commission
05.2025 - Current
Customer Service Representative
Excel Virtual Solutions
08.2012 - 05.2025
Correctional Officer IV
Texas Department Of Criminal Justice
10.2006 - 07.2012
Bachelor of Science - Criminal Justice
Southern New Hampshire University