Andree Marino
Fargo,ND
Summary
As a customer service professional, I would bring valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills.
Adept at conflict resolution and customer relations, my tenure at Cognizant Technologies honed my problem-solving abilities and computer proficiency. I consistently exceeded performance metrics, enhancing customer loyalty and contributing to sales growth. My experience as a Property Manager further developed my skills in quality control and critical thinking, ensuring tenant satisfaction and safety.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Cognizant Technologies
08.2017 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Property Manager
JoeCon, Inc.
09.2014 - 12.2020
- Handled tenant complaints promptly and appropriately.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored tenant behavior and implemented corrective action to maintain order on assigned property.
Education
No Degree - Sales & Marketing, Word Processing Diploma
Northland Community & Technical College
Thief River Falls, MN06.1992
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Professional telephone demeanor
Call Center Operations
Quality Control
Call center experience
Computer Proficiency
Conflict Resolution
Accomplishments
I have received many awards for Achieving Customer Excellence; Outstanding Sales Performance, Customer Care, and Attendance; Silver Award for Sales and Customer Service; and a 5X Best of Direct Sales Excellence Award.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Cognizant Technologies
08.2017 - 08.2024
Property Manager
JoeCon, Inc.
09.2014 - 12.2020
No Degree - Sales & Marketing, Word Processing Diploma
Northland Community & Technical College