Andreea Turcu
West Palm Beach,FL
Summary
Proactive and detail-oriented, I excelled as a Beach Club Server at Mar-a-lago, mastering POS operation and enhancing guest relations through exceptional service and allergy awareness. My ability to maintain high hygiene standards and foster team collaboration contributed significantly to our dining experience, setting a benchmark for professional excellence in hospitality.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Table26
Palm Beach, Florida
02.2025 - Current
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Greeted guests and sat customers at tables or in waiting areas.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phones promptly to record and confirm reservations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Beach Club Server
Mar-a-lago
Palm Beach, Florida
09.2024 - 03.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Mrs. Sport
05.2024 - 08.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
European Studies And International Relations -
Babeș-Bolyai University
Cluj-Napoca, Romania06-2027
Skills
- Cultural awareness
- Time management
- Table management
- Restaurant layout design
- Greeting guests
- Personal presentation
- Reservation planning
- Safe food handling
- Cleanliness and hygiene
- Table setting arrangements
- Floor plan organization
- Relationship building
- Guest seating rotation
- Problem-solving
Hobbies and Interests
- I have a passion for photography and editing photos.
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate.
Languages
- english
- romanian
- spanish (40%)
Timeline
Restaurant Hostess
Table26
02.2025 - Current
Beach Club Server
Mar-a-lago
09.2024 - 03.2025
Server
Mrs. Sport
05.2024 - 08.2024
European Studies And International Relations -
Babeș-Bolyai University