Andreea Turcu

• Greeted and seated guests, ensuring a welcoming environment.
• Managed reservation system to optimize seating efficiency.
• Assisted in training new hosts on service standards and procedures.
• Collaborated with kitchen and waitstaff to synchronize service flow.
• Monitored dining area to maintain cleanliness and organization standards.
• Implemented feedback mechanisms to improve guest experience continuously.
• Developed rapport with regular patrons to foster loyalty and repeat visits.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Greeted and assisted members and guests with exceptional customer service.
• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Scheduled appointments and coordinated events, ensuring smooth operations for club activities.
• Maintained accurate records of member inquiries and transactions using club management software.
• Handled incoming mail and deliveries, distributing to relevant personnel promptly.
• Provided information about club amenities, services, and upcoming events to enhance guest experience.
• Resolved member issues and complaints diplomatically, fostering positive relationships within the community.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Highly attentive, caring, and professional Server with experience in private country club environments. Known for delivering personalized, high-end service while building long-term relationships with members. Strong team player with exceptional attention to detail, excellent communication skills, and a calm, polished demeanor. Dedicated to ensuring every member feels welcomed, valued, and exceptionally cared for at all times.