Andreha Kaiser
Wheatland,WY
Summary
Cosmetologist with 16 years of experience specializing in hair cutting, coloring, and client education. Strong track record in developing promotional strategies that successfully attract new clients and maintain high customer retention rates. Experienced in customer relationship management and training, dedicated to implementing sales strategies that enhance engagement and revenue. Effective communicator and negotiator, with a proactive approach to problem-solving and teamwork.
Overview
16
16
years of professional experience
Work History
Sales Representative Team Leader
It Works! Global
Cheyenne, Wyoming
03.2013 - Current
- Led sales team in executing strategic initiatives, driving product promotions effectively.
- Developed and implemented sales strategies to boost team performance and customer engagement.
- Trained new representatives on product knowledge and effective sales techniques.
- Analyzed market trends to refine decision-making and enhance sales tactics.
- Facilitated regular team meetings to address goals, challenges, and best practices.
- Maintained CRM systems for tracking leads, customer interactions, and sales activities.
- Provided ongoing coaching to enhance skills and motivate team members.
- Resolved customer complaints promptly while ensuring compliance with company policies.
Cosmetologist
Self-employeed
Wheatland, Wyoming
06.2009 - Current
- Performed a variety of hair services including cutting, coloring, and styling.
- Maintained cleanliness and organization of tools and workstations.
- Developed and implemented promotional strategies to attract new clients.
- Educated clients on product usage and aftercare for hair treatments.
- Cultivated strong client relationships through exceptional customer service.
- Stayed up to date on industry trends and techniques for continuous improvement.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Ensured proper sanitation practices were followed at all times.
- Assisted customers in selecting appropriate retail products for their needs.
- Promoted additional services or products available in the salon.
- Applied various lash extensions using safe and efficient techniques.
- Educated clients on aftercare procedures for optimal lash maintenance.
- Managed inventory of lash supplies and equipment for seamless operations.
Receptionist
The Smile Academy
Cheyenne, Wyoming
06.2018 - 11.2018
- Managed front desk operations and ensured smooth visitor check-in processes.
- Coordinated appointment scheduling for dental services and consultations.
- Answered incoming calls and directed inquiries to appropriate staff members.
- Maintained patient records and ensured confidentiality compliance in handling data.
- Provided exceptional customer service to enhance the patient's experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Implemented office organization strategies to improve workflow efficiency at the reception area.
Education
Cosmetology - Cosmetology
Wayne County Community College
Goldsboro, NC12-2008
Skills
- Hair cutting and styling
- Coloring techniques
- Client education and consultation
- Lash extension application
- Customer relationship management
Timeline
Receptionist
The Smile Academy
06.2018 - 11.2018
Sales Representative Team Leader
It Works! Global
03.2013 - Current
Cosmetologist
Self-employeed
06.2009 - Current
Cosmetology - Cosmetology
Wayne County Community College