Andrei Scarlat
General Manager
Sacramento,CA
Summary
Customer-oriented General Manager with 2 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
3
3
Certifications
2
2
Languages
Work History
General Manager
HMS Host International
Sacramento, CA
06.2022 - 04.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Higher efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Store Manager
Amrest Coffee Sp. Z O.o
Bucharest, Romania
09.2021 - 04.2022
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
Amrest Coffee Sp. Z O.o
Bucharest, Romania
03.2021 - 09.2021
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Product Manager
Amrest Coffee Sp. Z O.o
Bucharest, Romania
10.2019 - 03.2021
- Prioritized roadmap in order to achieve product goals and metrics.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Coordinated project planning and execution with team members and team leads.
- Monitored market trends and competitor performance to update promotional strategies.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Crew Member
McDonald's Restaurant
Bucharest, Romania
05.2016 - 10.2019
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
C.A.Rosetti
Bucharest, Romania 09.2014 - 07.2018
Associate Degree in Nursing -
Fundeni Sanitary Post-Secondary School
Bucharest, Romania 09.2018 - 08.2021
Skills
Performance improvement
Certification
California Food Handler
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
California Food Handler
05-2023
Adult and Pediatric First Aid/CPR/AED
05-2023
ServSafe Alcohol
07-2022
General Manager
HMS Host International
06.2022 - 04.2023
Store Manager
Amrest Coffee Sp. Z O.o
09.2021 - 04.2022
Assistant Store Manager
Amrest Coffee Sp. Z O.o
03.2021 - 09.2021
Product Manager
Amrest Coffee Sp. Z O.o
10.2019 - 03.2021
Associate Degree in Nursing -
Fundeni Sanitary Post-Secondary School
09.2018 - 08.2021
Crew Member
McDonald's Restaurant
05.2016 - 10.2019
High School Diploma -
C.A.Rosetti
09.2014 - 07.2018