ANDREJA BRADSHAW
Burlington
Summary
Organized office professional with top-notch administrative skills and solid background in the hospitality industry. With a strong History of surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Manager (closing)
City Market Onion River Coop
Burlington
03.2025 - Current
- Resolved escalated customer complaints with empathy and professionalism.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Conducted training and offered staff development opportunities to decrease process lags.
- Managed closing processes to ensure compliance with company policies.
- Trained staff on best practices for closing procedures and policies.
- Developed checklists to enhance efficiency in the closing process.
- Created day to day scheduling including; breaks, lunches, meetings.
Head Cashier
City Market Onion River Coop
Burlington
01.2024 - 03.2025
- Supervised cashiers and ensured efficient checkout operations in a cooperative grocery environment.
- Managed cash register systems and handled daily financial reconciliations.
- Trained new staff on customer service standards and operational procedures.
- Assisted customers with inquiries and resolved issues promptly at the service desk.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Counted and balanced cashier drawers.
Cashier
Monadnock Food Co-op
Keene
01.2022 - 01.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer balance during shifts to ensure accountability.
- Ensured cleanliness and organization of the checkout area at all times.
- Collected payments and provided accurate change.
Wellness Associate
Monadnock Food Co-op
Keene
01.2022 - 01.2023
- Answered wellness questions
- Provided excellent customer recommendations
- Assisted customers with product inquiries and recommendations.
- Built relationships with customers by providing friendly customer service.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Assistant Front Office Manager
Hotel Emc2
Chicago
11.2021 - 01.2022
- Interacted with customers by phone, email, or in-person to provide information
- Trained new-hires on front desk procedures to better service customers
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Delivered performance reviews, recommending additional training or advancements
- Prepared agendas and took notes at meetings to archive proceedings
- Monitored customer service trends and provided insights to management team for further improvement
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Supervised payroll corrections for accuracy and duplications
- Served as floating manager-on-duty, MOD, to cover shift shortage
- Created training modules in partnership with HR for new hires
Front Desk Supervisor
Homewood Suites
Seattle
09.2019 - 01.2021
- Performed nightly updates to room charges and rates
- Updated customer accounts with add-on room charges, minibar use, and room service bills
- Reviewed checklist on daily basis and planned shift accordingly
- Ran daily, weekly and monthly reports to close day and meet objectives
- Balanced hotel accounts and resolved discrepancies
- Logged wake-up call requests and set up automatic rings in system
- Kept accounts in balance and ran daily reports to verify totals
Front Desk Supervisor
Hyatt Hotels Corp
Seattle
11.2018 - 09.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Collaborated with team members to handle guest requirements from check-in through check-out
- Collected room deposits, fees, and payments
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency
- Attended staff meetings and brought issues to attention of upper management
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns
- Resolved guest complaints by addressing issues with rooms promptly
- Kept accounts in balance and ran daily reports to verify totals
- Prepared weekly employee work schedules to meet operational needs
Front Desk Supervisor
Shilo Inns
Seaside
04.2017 - 11.2018
- Resolved service-related problems and documented actions in system
- Confirmed relevant guest information and payment methods to prevent fraud
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Collected room deposits, fees, and payments
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts
Front Desk Agent
The Grove Hotel
Boise
06.2016 - 04.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Promoted hotel brand's loyalty program via social media, email and direct mail
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Maintained clean and organized front desk areas to uphold polished company image
- Prepared reports on guest satisfaction levels and other metrics
Education
High School Diploma -
Boise High School
Boise, ID03.2019
Associate of Business Administration - Business Administration
Shoreline Community College
Seattle, WASkills
- Customer service
- Staff training
- Conflict resolution
- Financial reconciliation
- Scheduling
- Team leadership
- Performance management
- Cash handling
- Customer relationship management
- Time management
- Problem solving
- Purchasing and procurement
- Regulatory compliance
- Conflict management
Accomplishments
- Enhanced Guest Experience, Increased customer satisfaction scores by 15% with strategic service improvements.
- Optimized Payroll Efficiency, Streamlined payroll process, reducing errors by 25% and improving accuracy.
- Leadership And Management, Successfully managed a team of 5, achieving a 20% increase in efficiency.
Timeline
Customer Service Manager (closing)
City Market Onion River Coop
03.2025 - Current
Head Cashier
City Market Onion River Coop
01.2024 - 03.2025
Cashier
Monadnock Food Co-op
01.2022 - 01.2023
Wellness Associate
Monadnock Food Co-op
01.2022 - 01.2023
Assistant Front Office Manager
Hotel Emc2
11.2021 - 01.2022
Front Desk Supervisor
Homewood Suites
09.2019 - 01.2021
Front Desk Supervisor
Hyatt Hotels Corp
11.2018 - 09.2019
Front Desk Supervisor
Shilo Inns
04.2017 - 11.2018
Front Desk Agent
The Grove Hotel
06.2016 - 04.2017
High School Diploma -
Boise High School
Associate of Business Administration - Business Administration
Shoreline Community College