Andrela Spencer-Dismukes
Belleville,IL
Summary
Customer service professional with more than fifteen years of experience in the following industries: Sales, Secretarial, Customer Service, Health Care, Product promotion. I have strong organizational and analytical skills, excellent verbal, written, and communication skills. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Case Manager
Comprehensive Behavioral Center
East Saint Louis, US
12.2023 - Current
- Evaluate client needs through interviews, tests, and consultations
- Create individualized care plans, outline goals, interventions, and services, and coordinate services to ensure clients receive necessary resources
- Act as an advocate for the clients, making sure they have access to services and resources, keeping thorough records, and offering guidance and assistance
- I handle disputes, maneuver through bureaucratic processes, and guarantee continuity of treatment, adherence to the law, and emotional support
Behavior Aide
East St Louis School District #189
East Saint Louis, US
01.2017 - Current
- Assist teacher with students
- Help teach and help with work! Work with ED students
Teacher's Assistant
Americorp services
East St.Louis, IL
01.2015 - 01.2017
Promoter
Hoffman/Lewis
St. Louis, US
03.2007 - 07.2015
- Event Team Manager
- Plan and prepare advertising and promotional material
- Supervise 7 employees which includes scheduling work hours, resolving conflicts and determining hourly salaries
Girl Scout Leader
Girl Scouts of Southern Illinois
Glen Carbon, US
10.2013 - 01.2015
- Plan and conduct weekly troop meetings
- Maintain program, financial and attendance records
- Identify and organize community resources for girl scouts
Caregiver
Smith's LLC
Cahokia, US
08.2012 - 09.2013
- Assisted residents with their daily exercise activities
- Assisted residents with daily personal care activities such as hygiene, eating, dressing, ambulation
- Assisted with daily cleaning of residents living area
Customer Service Manager
Hoffman/Lewis
St. Louis, US
05.2007 - 08.2012
- Successfully provided customers with any requested services
- Called or wrote customers to complete customer service surveys
Customer Service
Hoffman/Lewis
Arnold, US
11.2010 - 07.2012
- Answer calls about customers concerns (What did you really do)
- Enter customers information into the computer
Secretary
Reasonable Construction
St. Louis, US
01.2007 - 03.2008
- Read and routed incoming mail
- Scheduled appointments, gave information to callers, took dictation and otherwise relieved officials of clerical work and minor administrative business details
Cashier
Sears
10.2001 - 12.2006
- Counted money to verify amounts and issued receipts for funds received
- Read and recorded totals shown on cash register tape and verified against cash on hand
Dance Teacher
Katherine Dunham Museum Children's Workshop
05.1999 - 03.2001
- Created and taught original dances for ballet and musicals
Education
Master of Education - Special Education
Grand Canyon University
11.2024
Bachelor of Science - Sociology with an emphasis in Social Work
Grand Canyon University
Arizona12-2022
Southwestern Illinois College
East Saint Louis, ILNursing Assistant -
Kaskaskia College
Skills
- Experience working with students
- Special Education
- Teaching
- Case Management
- Organization and Multitasking
- Positive Attitude
- Crisis Intervention
- Decision-Making
- Problem-Solving
- Relationship Building
- MS Office
- Social Work
- Conflict Resolution
- Case Documentation
Certification
- Paraprofessional Certification, Present
- Substitute Teaching Certification, Present
Personal Information
Authorized To Work: US
Accomplishments
- Alpha Epsilon Gamma Chapter Grand Canyon University-Kappa Delta Pi Chapter
- Grand Canyon University National Society of Collegiate Scholars
- 2x Middle School Girls Basketball Coach of the Year
Affiliations
- Middle School Girls Track Coach
- Middle School Girls Basketball Coach
- Middle School Cross Country Coach
Timeline
Case Manager
Comprehensive Behavioral Center
12.2023 - Current
Behavior Aide
East St Louis School District #189
01.2017 - Current
Teacher's Assistant
Americorp services
01.2015 - 01.2017
Girl Scout Leader
Girl Scouts of Southern Illinois
10.2013 - 01.2015
Caregiver
Smith's LLC
08.2012 - 09.2013
Customer Service
Hoffman/Lewis
11.2010 - 07.2012
Customer Service Manager
Hoffman/Lewis
05.2007 - 08.2012
Promoter
Hoffman/Lewis
03.2007 - 07.2015
Secretary
Reasonable Construction
01.2007 - 03.2008
Cashier
Sears
10.2001 - 12.2006
Dance Teacher
Katherine Dunham Museum Children's Workshop
05.1999 - 03.2001
- Paraprofessional Certification, Present
- Substitute Teaching Certification, Present
Master of Education - Special Education
Grand Canyon University
Bachelor of Science - Sociology with an emphasis in Social Work
Grand Canyon University
Southwestern Illinois College
Nursing Assistant -
Kaskaskia College
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