Summary
Overview
Work History
Education
Skills
Timeline
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Andrelia Marsh

Dallas,TX

Summary

Dynamic professional with a proven track record , excelling in customer service and team collaboration. Expert in multitasking and time management, I significantly enhanced patient satisfaction and loyalty. Skilled in POS software and maintaining HIPAA compliance, my detail-oriented approach and team player mentality have consistently driven positive outcomes.

Overview

5
5
years of professional experience

Work History

Host

HeyDay Spa
07.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported needs of 3-10 person wait staff who attended to specific needs of countless customers daily.

Certified Nursing Assistant

Claredale Indain Lake
01.2021 - 06.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Supported needs of 12+ residents under long-term care.

Leasing Consultant

Liberty Group Ltd
05.2021 - 07.2023
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.

Beauty Advisor

Ulta Beauty Inc.
10.2022 - 01.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
  • Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
  • Educated customers on latest beauty trends and products, leading to informed purchase decisions.

Customer Service Representative

Automated Health Services
01.2020 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Education

Associate of Science - Nursing

Volunteer State Community College
Gallatin, TN
08.2018

Esthetician -

Empire Beauty School -Brentwood
Brentwood, TN
09.2022

High School Diploma -

Maplewood High School
Nashville, TN
05.2015

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Detail Oriented
  • POS Software

Timeline

Host

HeyDay Spa
07.2024 - Current

Beauty Advisor

Ulta Beauty Inc.
10.2022 - 01.2023

Leasing Consultant

Liberty Group Ltd
05.2021 - 07.2023

Certified Nursing Assistant

Claredale Indain Lake
01.2021 - 06.2024

Customer Service Representative

Automated Health Services
01.2020 - 10.2021

Associate of Science - Nursing

Volunteer State Community College

Esthetician -

Empire Beauty School -Brentwood

High School Diploma -

Maplewood High School

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Andrelia Marsh