Andre Luiz Dos Santos Marques
Queens,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable, bilingual bellman consistently ensures safety of guests and luggage. Real go-getter with background providing excellent service in high-end, luxury properties. Consistently recognized for exceptional service and dedication to guest service.
Overview
10
10
years of professional experience
Work History
Bellman/Doorman
Concorde Hotel New York
Manhattan, NY
01.2023 - Current
- Greeted guests coming in and held doors open for people entering building.
- Delivered packages, messages and other items to guest rooms.
- Hailed taxis and arranged comfortable transportation for hotel guests.
Supplier Success Portuguese
Avetta
Orem, UT
06.2021 - 11.2022
- Ability to resolve complex issues with focus on customer experience.
- Interacted directly with Avetta customers through telephone, email and chat.
- Prioritized and resolved customer needs.
- Accurately verified details on regulatory documents.
- Supported and explained customer billing and subscription terms.
- Provided necessary outbound follow-up, both via phone and email.
- Performed other duties as assigned.
Help Desk Specialist
Latin Telecom Chile
Santiago De Chile, Chile
08.2015 - 01.2018
- Opened service tickets for clients, documenting user information and description of problem.
- Assisted customers with instructional support and product troubleshooting.
- Helped costumers to operate videoconference equipments. This company was pioneer of using this technology at that time.
Education
Associate of Arts - International Studies
CUNYLAGCC
Long Island City, NY12-2026
Associate of Arts - Business Administration
CUNY LAGCC
Long Island City, NY02-2026
GED -
Granite Peaks High
Salt Lake City, UT01.2020
Bachelor of Arts - International Relations
Faculdade Damas Da Instrução Cristã
Recife, Brazil07-2017
Skills
- Relationship Building
- Risk Management
- Document control support
- Client Billing
- Customer service
- Message delivery
- Heavy lifting
- Luggage transport
Languages
- English
- Portuguese
- Spanish
- French
Timeline
Bellman/Doorman
Concorde Hotel New York
01.2023 - Current
Supplier Success Portuguese
Avetta
06.2021 - 11.2022
Help Desk Specialist
Latin Telecom Chile
08.2015 - 01.2018
Associate of Arts - International Studies
CUNYLAGCC
Associate of Arts - Business Administration
CUNY LAGCC
GED -
Granite Peaks High
Bachelor of Arts - International Relations
Faculdade Damas Da Instrução Cristã