Took a online course in Photograhy , not a professional but as a hobby I've only had one paying job as a photographer so not a professional other interest are playing pool and bowling playing on the phone or computer or in person
CRAIG D WILLIAMS
Detroit,MI
Summary
Dynamic and reliable professional with extensive experience in guest services at MGM Grand Detroit Casino Hotel. Proven ability to enhance guest satisfaction through effective communication and organization. Skilled in hotel operations and minor maintenance, consistently delivering exceptional service while maintaining a professional appearance. Adaptable team player committed to excellence in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Bellman/doorman
MGM Grand Detroit Casino Hotel
1777 Third St.
12.2015 - 10.2025
- Provided exceptional guest service by promptly assisting with luggage and transportation needs.
- Coordinated check-in and check-out processes to enhance guest experiences.
- Maintained cleanliness and organization of lobby areas for optimal guest satisfaction.
- Assisted guests with inquiries about hotel amenities, local attractions, and services.
Security Guard
Guardian Security and Alarm Systems
Detroit, MI
09.2011 - 09.2012
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and reporting potential hazards or security breaches.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Maintained detailed logs of daily activities, incidents, and observations for management review.
Temporary Services General Labor
SMS Staffing Services
Detroit, MI
08.2009 - 06.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Mumford High School
Detroit, MI06-1976
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Hotel operations
- Guest services
- Professional appearance
- Effective organization
- Concierge collaboration
- Minor maintenance
- Suitcase storage
- Reliability
- Excellent communication
- Customer service excellence
- Loading and unloading
Interests
Timeline
Bellman/doorman
MGM Grand Detroit Casino Hotel
12.2015 - 10.2025
Security Guard
Guardian Security and Alarm Systems
09.2011 - 09.2012
Temporary Services General Labor
SMS Staffing Services
08.2009 - 06.2012
High School Diploma -
Mumford High School