Roland Burgjia
East Elmhurst,NY
Summary
Proven team player and reliable professional, adept at enhancing guest experiences and streamlining operations, as demonstrated at Stewart Hotel. Excelled in fostering collaborative environments and solving problems efficiently, significantly improving event execution and guest satisfaction. Skilled in safety procedures and local directions, I bring a track record of maintaining high standards of service and security.
Overview
12
12
years of professional experience
Work History
Bellman-Doorman
Stewart Hotel
08.2021 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Answering questions about hotel amenities, giving directions, recommending local attractions , getting cabs for the guests
Banquet Houseperson
Stewart Hotel
03.2013 - 08.2021
- Streamlined communication between departments involved in banquet operations, fostering a collaborative work environment that enhanced overall efficiency.
- Utilized effective problem-solving skills to address unexpected challenges during events, maintaining professionalism under pressure.
- Adhered to strict timelines for event setup and breakdown, ensuring punctuality and reduced downtime between functions.
Doorman
Marmara Hotel
09.2020 - 02.2021
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
Education
Associate of Science - Nursing
Queensborough Community College
Oakland Gardens, NY06-2012
Associate of Arts - Business Administration
Western International University
Phoenix, AZ05-2007
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Safety policies and procedures
Accomplishments
- Pitched in to help the concierge with a large project that brought in $[Number] worth of business to the hotel and completed all tasks [Number] days ahead of schedule.
- Informed guests of the establishment's array of services, including the spa, salon, upscale restaurants, and the casino, improving overall sales.
Languages
Albanian
Native or Bilingual
Greek
Professional Working
English
Full Professional
Timeline
Bellman-Doorman
Stewart Hotel
08.2021 - Current
Doorman
Marmara Hotel
09.2020 - 02.2021
Banquet Houseperson
Stewart Hotel
03.2013 - 08.2021
Associate of Science - Nursing
Queensborough Community College
Associate of Arts - Business Administration
Western International University
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